Lamps Plus Return & Refund Policy

In most cases, shoppers base their entire experience on ease of shopping, point of sale, and, if needed, the return process. According to a report by Klarna, 84 percent of customers will not return to purchase from a retailer if they had a negative and troublesome return experience. Because of this, companies like Lamps Plus offer a return policy to help make the process as smooth as possible. 

Lamps Plus Return Policy

Lamps Plus guarantees your satisfaction, or they will accept the returns and exchanges. The company has a strict 60-day return policy; however, if you check and inspect your purchase when you get it home, returning your item in time should be no problem. Additionally, online orders can be returned within 60 days of delivery. 

How Long Do you have to Return an Item to Lamps Plus? 

Lamps Plus has a strict return policy of 60 days from the date of purchase or, if purchased online, 60 days from the date of delivery. No returns will be accepted after 60 days of purchase or receipt. Not all products from Lamps Plus are eligible for returns, and some fees may apply. 

Does Lamps Plus Accept Returns Without a Receipt?

Along with Lamps Plus' 60-day return window, the company does require you to have a receipt for the return or exchange. In addition to the sales receipt, you must bring the credit card used on the original purchase, the item, and its original packaging. 

What items can not be returned to Lamps Plus?

Lamps plus take back almost all items; however, some things must be returned via freight or shipped back to the warehouse instead of returning the items at the store. For example, furniture and rugs must be returned to the warehouse, and articles delivered via freight must be scheduled for a freight pick-up. Freight pick-up can be completed by calling the customer service number. 

Does Lamps Plus offer full refunds?

Lamps Plus stands behind its products and offers a satisfaction guarantee. If for any reason, you are not satisfied with the items you purchased, you can return them to the store within 60 days of receiving them. As long as the items are returned within the 60-day return policy, there is no charge for restocking items purchased at a Lamps Plus store, at an in-store kiosk, or online at LampsPlus.com. 

Full refunds are offered on most purchases, except for any items that may have damage, cut wires, have been previously installed, or have loose crystals, and are subject to a $50 return fee. Additionally, a restocking fee may be applied to special orders, which could be as much as 20 percent of the item's purchase price. Room of Choice Delivery items is subject to a 10 percent restocking fee on returns and exchanges. 

Remember to hold on to your receipt because it is impossible to do a Lamps Plus exchange without receipt. 

The offer of the lamps Plus "free shipping, free returns" is only available in the lower 48 continental United States. Orders to Hawaii, Alaska, Canada, Mexico, or other international destinations, are subject to shipping and return fees. Lamps Plus Open Box orders do not qualify for "free shipping," including the shipping on returns. 

How Long do Lamps Plus refunds take?

When returning an item to Lamps Plus, you must have the credit card to which the order or purchase was charged. The refund will be returned to the card, and it may take three to five business days for your Lamps Plus refund to appear on your account. The timeframe for refunds depends on your bank's policy. 

Can I Return an Item to Lamps Plus without the box or original package?

All merchandise to be returned to Lamps Plus for exchange or refund must be in its original packaging. No items will be accepted without the original box. Therefore, until you are 100 percent satisfied with your purchase, hold onto your box if you need to return it. 

Additionally, items being returned that were installed, have cut wires, or loose crystals may be subject to a $50 fee. 

Is it possible to return an online purchase to the store?

It is possible to return an online purchase to a Lamps Plus store within the 60-day return timeframe. Before returning an online purchase, call (877) 704-2425 to receive an RMA. To obtain the RMA, you must have the online order number and the store where the return will occur. Then bring the item, the packing slip, original packaging, RMA, and the credit card used for the purchase to a local Lamps Plus store. 

Furniture and rug purchases made online or in-store cannot be returned to a Lamps Plus store location. Instead, they must be shipped back to the warehouse. 

If the item was shipped via freight delivery, it must be returned via freight. Call to schedule a freight pick-up appointment within two to three days of delivery. All freight delivery returns are subject to a $99 freight pick-up fee and are only available in the continental United States. 

Items that cannot be returned to a Lamps Plus store include Open Box purchases, Amazon.com orders, eBay purchases, Walmart orders, and other marketplace-sourced orders. Additionally, Room of Choice Delivery and Ground Level Entry Delivery orders cannot be returned to a store location. 

If you cannot return your online purchase to the store for some reason, you can still return it to the warehouse if it falls within the 60-day return policy. There is no charge or restocking fee unless the wires have been cut, the items have been installed, or have loose crystals. 

If you plan to ship the item back to Lamps Plus, call customer service to get an RMA and write that number on the pre-printed return address form found in your order or from the RMA email. Next, pack all items in the original box and affix the return address label outside the box. Then, send the return to Lamps Plus via USPS, UPS, or FedEx and get a tracking number. Items shipped back to Lamps Plus from Canada must be sent via UPS. 

Once the warehouse receives the product in good condition, Lamps Plus will begin the refund for the amount of the item's purchase price plus tax to the original form of payment used to purchase the item. Shipping costs and charges on purchases and returns are non-refundable. 

What's the Lamps Plus customer service phone number?

The Lamps Plus customer service number is (877) 704-2425 and is available Monday through Friday from 4 a.m. until 5 p.m. Pacific Time and from 7 a.m. until 4:30 p.m. Pacific Time on Saturdays. Lamps Plus customer service is closed on Sundays. 

Does Lamps Plus offer chat support?

Lamps Plus does offer live chat support Monday through Friday from 4 a.m. until 8 p.m. Pacific Time and on Saturdays and Sundays from 7 a.m. until 8 p.m. Pacific Time. Click here to access the Lamps Plus customer chat support line. 

How to return a Lamps Plus item 

When you receive your Lamps Plus order or make a store purchase and bring it home you should first open up the package and thoroughly inspect the item. If you find anything you are not satisfied with, immediately start the return process. The longer you wait, faster the 60-day return deadline passes.

To return or exchange in-store purchases, you can go to the store with your sales receipt, form of payment for the original purchase, and the item to return in its original packaging. The design associate at the store will walk you through the process and offer you your refund or help you select another item. 

First, call customer service for an RMA if the item was purchased online. You need the order number and store location for the return to get the RMA. Then, when you have the RMA, go to the store with the item to return, its original packaging, packing slip, and the credit card the item was purchased with. From this point, the return process will be the same as an in-store purchase, where the design associate will help you return or exchange the item. 

Items purchased through third-party sales sites, such as Walmart, eBay, or Amazon.com, must be returned using these companies' returns processes. Check each website for specific return policies and procedures. For example, to return a Lamps Plus item purchased on Amazon.com can be started through your "Order History." Then, click on the thing you want to return, and select "return an item." The website will walk you through the process, tell you where and how to send the item back, and estimate how long the process and refund should take. 

How Do I Check Lamps Plus order status?

If you have recently ordered with Lamps Plus, you can check the status of your order online. If you registered with Lamps Plus for an online account, log into your account, click on "Order History," and click on the order/items you want a status update for. If you checked out as a guest, you can enter your order number and email address used on the purchase. The website will direct you to a status update page where you can track the order from the purchase time to the estimated delivery time. 

If, after ordering an item, you decide you no longer need or want it, you may be able to cancel the other instead of waiting for it to be delivered and then having to go through the return process. Should you need to cancel your order, call Lamps Plus customer service as quickly as possible at (877) 704-2425 and let the representative know you need to cancel the order. They can help with the cancellation or advise you on what to do if the order is already on its way to you. 

Bottom Line

Lamps Plus has one of the stricter return policies we have seen, with various considerations, such as how the item was shipped and what the thing is. We give Lamps Plus a return policy score of 3.0 because it is challenging to understand, they require original packaging and receipt, but they accept all items.