DFDS Refunds and Cancellations Explained

Setting out on a journey with DFDS might be thrilling, but things don't always go as planned. Knowing the DFDS cancellation policy guarantees that you will be well-informed about your choices for refunds and modifications in the event that you need to cancel your journey. Everything you need to know to handle the cancellation procedure with ease is covered in detail in this article.

What Is DFDS’ Cancellation Policy?

DFDS’ cancellation policy is designed to offer clarity and fairness to customers needing to cancel their reservations. Cancellation terms can vary depending on the type of fare and the specific service booked. Services like administration costs, cancellation insurance, and event tickets acquired via DFDS are often non-refundable. In the case of cancellations due to emergencies, customers are still responsible for any incurred fees.

Can I Cancel My DFDS Booking?

Yes, you can cancel your DFDS booking. The company allows cancellations via their website or by phone, but keep in mind that cancellation fees apply and these fees are related to how much notice you give prior to your departure. The specifics of the cancellation fees will depend on the route and type of trip you have booked.

Can I Get A Refund On My Ferry Ticket?

Refunds on ferry tickets are subject to the fare type you have chosen. For flexible fares on certain routes, such as Dunkirk and Calais to Dover, you may be eligible for a full refund if canceled 48 hours or more before departure. However, for other bookings, refunds may not be available, or cancellation fees may apply.

How To Cancel Your Booking?

• Access your booking online or contact DFDS customer service.
• Provide your booking reference number and personal details.
• Request a cancellation and confirm any applicable fees.

Remember that you can also make changes to your booking online or by phone, with amendment fees applying depending on your route and the changes you wish to make.

Are DFDS Tickets Flexible?

DFDS offers flexible fares on certain routes, providing customers with the option to change their travel plans with ease. For example, with a flexible fare, you can depart on any crossing within 72 hours of your booked crossing at no extra charge, subject to availability.

Can You Change Ferry Times?

DFDS allows customers to change ferry times, although a change fee may apply. For example, changing a booking on the Calais & Dunkirk – Dover route incurs a fee of €15 per crossing. Always check the specific terms for your booked route to understand the fees and conditions for changing ferry times.

How Do I Contact DFDS?

To make changes or to cancel your DFDS booking, you can reach out to the customer service team via email at [email protected] or by calling the appropriate phone number for your route:

• Calais & Dunkirk – Dover: 02-32-14-68-50 (France); 02-514-17-74 (Belgium)
• Dieppe – Newhaven: 0800-650-100 (France); 0800-917-12-01 (UK)
• Amsterdam – Newcastle or Copenhagen – Oslo: 02-32-14-68-52

DFDS strives to provide timely information and assistance to ensure a smooth travel experience for all passengers.

The Wrap-up

The DFDS cancellation policy is an important consideration when planning your ferry travel. While DFDS offers flexibility for certain fares, it’s essential to be aware of the potential cancellation fees and refund limitations for your specific booking. By understanding these policies, you can make informed decisions and adjust your travel plans accordingly. Should you need further assistance, DFDS customer service is readily available to help with cancellations, changes, and any other inquiries you may have.