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Nearly $1 Trillion in Returns in 2024 — And Why Free Returns Might Be Going Away Dec 18, 2024

In 2024, shoppers are projected to return an eye-popping $890 billion worth of merchandise, edging closer to the $1 trillion mark for the first time. According to the National Retail Federation (NRF) and Retail Dive, returns will account for 16.9% of annual retail sales, creating a massive financial burden for businesses. This rising volume of returns is now forcing retailers to...

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