Vestiaire Collective Return Policy: What You Must Know

Shopping for pre-loved fashion is an exciting venture, especially with platforms like Vestiaire Collective that bridge the gap between fashion enthusiasts and coveted second-hand luxury items. However, understanding the return policy is crucial for a seamless shopping experience. Vestiaire Collective caters to a global audience, offering distinct return policies based on whether you're buying from individual or professional sellers. Here's an in-depth look at the Vestiaire Collective return policy, ensuring you're well-informed for your next fashion investment.

What Is The Return And Refund Policy For Vestiaire Collective?

Vestiaire Collective has a clear-cut return policy. If you've purchased an item from an individual seller, you're not eligible for a return. Instead, you can relist the item on the platform free of charge within 72 hours of receipt, retaining 100% of the earnings upon resale. After this period and up to 14 days, relisting is still possible but with a small processing fee.

Conversely, items from professional sellers can be returned within 14 days for a full refund, provided the authentication label remains intact. The return process varies slightly depending on the shipping method you chose during purchase—Direct or Authenticated Shipping.

What Is Vestiaire Collective's Cancellation Policy?

Regarding cancellations, Vestiaire Collective's policy allows you to cancel your order before it's shipped. However, if the item is already on its way, you'll need to proceed with a return upon receipt, adhering to the conditions based on the type of seller.

Does Vestiaire Collective Offer Exchanges For Purchased Items?

Vestiaire Collective does not directly offer exchanges. If you wish to exchange an item, you must return the product for a refund and then proceed to purchase another item separately.

How Long Does It Take To Receive A Refund From Vestiaire Collective?

Refunds are processed using the original payment method and typically reflect within 5 working days. Vestiaire Collective ensures you're updated via email once the refund is processed, and you can track the transaction in your account.

How Can You Return An Item To Vestiaire Collective?

If you want to return an item to Vestiaire Collective, you need to follow these steps:

1. Log in to your account and go to your orders page.
2. Find the order that contains the item you want to return and click on "Request a return".
3. Fill in the return form with the reason for your return and the condition of the item.
4. Wait for the confirmation email from Vestiaire Collective with the return instructions and the prepaid shipping label.
5. Pack the item securely in its original packaging and attach the shipping label to the outside of the package.
6. Drop off the package at your nearest post office or courier service within 14 days of receiving the confirmation email.
7. Once Vestiaire Collective receives and inspects the item, they will process your refund or exchange according to their terms and conditions.

Does Vestiaire Collective Provide Buyer Protection?

Yes, Vestiaire Collective offers buyer protection, ensuring items are authenticated and as described. If an item doesn't match its description, buyers can report the discrepancy to customer service.

What Is Vestiaire Collective's Seller Policy?

Sellers are expected to list items accurately and comply with the platform's guidelines for a trustworthy marketplace. Professional sellers must also honor the return policy outlined by Vestiaire Collective.

Can I Return A Branded Item To Vestiaire Collective Without A Receipt?

As Vestiaire Collective deals with pre-owned items, a receipt is not mandatory for returns. However, authentication tags and any provided proof of purchase should remain intact.

Is It Possible To Return Used Items To Vestiaire Collective?

Yes, considering the platform specializes in pre-loved items. The condition for return is that the item remains in the same condition as when purchased and within the return window.

Can You Return A Vestiaire Collective Item Without The Original Box Or Package?

Original packaging is not required for returns, but it may affect the resale value if you choose to relist the item.

Does Vestiaire Collective Accept Returns Without The Tag Attached?

For a return to a professional seller, the authentication label must remain attached. Otherwise, the return may be invalidated.

Can I Return A Gift To Vestiaire Collective?

Gift returns follow the same policy as standard purchases, but you'll need access to the recipient's account or assistance from customer service.

How Can I Contact Vestiaire Collective For Further Assistance?

For further assistance, reach out to Vestiaire Collective's customer service at [email protected] or through their help center on the website.

Conclusion

Understanding Vestiaire Collective's return policy is crucial for a trouble-free shopping experience. While individual sellers' items are non-returnable, professional sellers offer a 14-day return window, providing flexibility and confidence in your purchases. Always ensure that authentication labels are intact and return procedures are followed to secure your refund. For any uncertainties, Vestiaire Collective's customer service is readily available to guide you through the process.