Under Armour's Return Policy: What You Must Know

If you're wondering about the ins and outs of Under Armour's return policy, you're in the right place. Whether you've picked up something that’s not quite right or you're just curious about your options post-purchase, understanding Under Armour’s policy is crucial. The brand offers a comprehensive return and refund policy that applies to items purchased directly from them, both in-store and online. But, as with any policy, there are specifics to be aware of, especially regarding timelines, proof of purchase, and the condition of the items you'd like to return.

What Is The Return And Refund Policy For Under Armour?

Under Armour allows returns and exchanges for gear purchased directly from them within 60 days, with proof of purchase. All items must be unworn, unused, unwashed, unaltered, and with original tags attached. Footwear should include the original shoe box in pristine condition. The policy extends to purchases made in the US and Canada and excludes items bought from other retailers or outside these countries. During the holiday season, the policy is even more generous, extending the return and exchange period to 90 days for orders placed between November 1 and December 31st, 2023.

Does Under Armour Offer Exchanges?

Yes, Under Armour provides exchanges for different sizes or colors within the 60-day period. However, if you paid with gift cards, Apple Pay, PayPal, or Klarna, you will need to return the item for a refund and place a new order. In-store, the exchange value will be based on the last known selling price if you don’t have the original proof of purchase.

How Can You Return An Item To Under Armour?

For online returns, start by printing a free shipping return label from ua.com/returnlabel. Pack the items and drop the package at your nearest FedEx location. Refunds are processed once the warehouse receives and processes your gear, which can take up to 14 business days. In-store returns are straightforward as well; just bring the items with proof of purchase to any Brand House or Factory House location.

What Is The Universal Guarantee Of Performance Under Armour?

Under Armour stands behind their products with what they call the Universal Guarantee of Performance (UGOP). It means that if you're not satisfied with your purchase due to performance or quality, you can return it within the specified policy timeframe.

Can I Return An Under Armour Item Without A Receipt?

While a receipt is necessary for the easiest return process, if you don’t have one and the store accepts your return, the refund will be issued in the form of a UA Gift Card based on the item’s last known selling price.

Can You Return Used Items To Under Armour?

Items must be in new condition to be eligible for a return. Worn, used, washed, or altered gear will not be accepted, and such returns will be either donated or discarded.

Can You Return An Under Armour Item Without The Original Box Or Package?

Footwear returns must include the original shoe box in its original condition, but there is no mention of a requirement for the original packaging on other items. However, it's best to return items in their original packaging when possible.

Does Under Armour Accept Return Without Tag?

No, all gear must be returned with all original tags attached to be eligible for a return.

Can I Return A Gift To Under Armour?

Yes, gifts can be returned, provided you have the gift receipt. The refund will be given back to the original form of payment or in the form of a UA Gift Card.

How To Contact Under Armour

If you have any questions or need assistance with a return, you can reach out to Under Armour Customer Service at [email protected].

Summing It Up

Whether you're a regular at the gym or just enjoy the comfort of Under Armour gear, it’s reassuring to know that you have options if your purchase doesn’t work out. Under Armour’s return policy is designed to be customer-friendly, with a generous 60-day return window and extended holiday return periods. Remember to keep your items in new condition with tags attached and hold onto your receipts. With these tips in mind, you can shop with confidence knowing that Under Armour has your back if you need to make a return or exchange.