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If you're considering a purchase from The Catholic Company, it's essential to understand their return policy to ensure a smooth shopping experience. Whether you're a first-time buyer or a regular customer, knowing how to handle returns and refunds can save you time and hassle. Here’s an in-depth look at The Catholic Company's return policy.

What Is The Return And Refund Policy For The Catholic Company?

The Catholic Company guarantees the quality and workmanship of their products. If your order doesn't meet your expectations, you can return it within 30 days of the purchase date. All returns require a Return Merchandise Authorization (RMA) number, which you can obtain by contacting their customer experience department. Items returned without an RMA number will not be eligible for refunds. Note that custom, personalized, or made-to-order items are not eligible for return or refund.

Does The Catholic Company Offer Exchanges?

Currently, The Catholic Company does not offer exchanges. However, their customer experience team is available to help you make a return and guide you in finding a suitable alternative product. Simply contact them for assistance.

How Long Does It Take To Get Refund From The Catholic Company?

Once The Catholic Company receives your returned product, they will process your refund within seven (7) business days. Keep in mind that it may take additional days for the refund to appear in your account, depending on your bank's policies and regulations.

How Can You Return An Item To The Catholic Company?

To return an item to The Catholic Company, follow these steps:

  • Contact the customer experience department via email, live chat, or phone to obtain an RMA number.
  • Package the item securely in its original packaging, including a copy of your packing slip.
  • Ship the item back within seven (7) business days of receiving your RMA number.

If the item was damaged or incorrect, The Catholic Company will cover the return shipping fees.

Can I Return A The Catholic Company Item Without A Receipt?

A receipt or proof of purchase is generally required to process a return. Including a copy of your packing slip with the return helps expedite the process and ensures that your refund is handled smoothly.

Can You Return Used Items To The Catholic Company?

Items must be in their original, undamaged condition to be eligible for return. This means the item should be new, unaltered, and in its original vendor packaging. Used items are not eligible for return.

Can You Return A The Catholic Company Item Without The Original Box Or Package?

To qualify for a refund, the item must be returned in its original packaging. This includes all parts of a set if the item was sold as part of one. Ensuring that the item is disassembled, if it was originally delivered that way, and securely packed will help avoid any issues.

Can I Return A Gift To The Catholic Company?

If you received a gift and need to return it, The Catholic Company will issue a gift card for the value of the merchandise via email. Ensure you follow the same return process and include the packing slip or proof of purchase.

How To Contact The Catholic Company?

You can contact The Catholic Company's customer experience team in several ways:

Their friendly team is ready to assist you with any questions or concerns regarding your return.

Final Thoughts

Familiarizing yourself with The Catholic Company's return policy is key to a smooth and frustration-free experience. It's important to maintain the items you wish to return in their untouched state, complete with original packaging. Additionally, securing an RMA number prior to any product return is crucial. By adhering to these guidelines, you're set for an effortless return procedure, allowing you to fully appreciate your purchases from The Catholic Company.