Kiwi Cancellation Policy: Refunds and Cancellations Explained

When planning a trip, flexibility is key. Understanding the Kiwi cancellation policy can save you time and money in case your travel plans change. Kiwi.com provides multiple options for cancellations and refunds, ensuring that travelers have the necessary information to make informed decisions. This article delves into the specifics of Kiwi's cancellation and refund policies, aiming to make the process as straightforward as possible.

What Is The Kiwi Cancellation Policy?

Kiwi.com allows you to cancel your trip and request a refund through your Kiwi.com account. Simply sign in, open your trip, navigate to the Changes & cancellations section, and click Refunds and cancellations. Alternatively, you can cancel directly through the carrier. However, it’s important to note that Kiwi.com does not offer partial cancellations; you can only cancel the entire itinerary for all passengers. If you booked less than a week before your trip and have a Flexi Ticket, cancellations are possible up to 4 hours before departure.

What Is The Kiwi Refund Policy?

Refunds depend on the rules of the ticket type you chose. If your trip is canceled by the carrier, you have more refund options and might receive a larger amount. In case of a missed flight or deciding not to travel without canceling in advance, a refund is typically limited to airport fees and government taxes. Kiwi.com will claim this on your behalf after 10 months from the booking date, withholding a fee of €59.

Does Kiwi Give Full Refund?

Full refunds are generally provided if the trip or a part of it is canceled by the carrier. However, the amount and eligibility depend on the carrier’s terms and applicable laws. If you have Kiwi.com’s Disruption Protection, you are entitled to either a free alternative itinerary or an immediate refund. Without this protection, the refund options are limited to the carrier’s policies.

How Long Does Kiwi Take To Refund Money?

The timeline for receiving a refund can vary based on the carrier’s policies and the type of ticket purchased. While Kiwi.com aims to process refunds promptly, it may take longer if the carrier’s policies are complex. For unused flights, Kiwi.com waits 10 months from the booking date before claiming on your behalf, ensuring you have ample time to request it yourself.

What Is The Kiwi.Com Guarantee?

The Kiwi.com Guarantee offers protection in case of disruptions. With Disruption Protection Premium, you get a free alternative itinerary or an immediate refund. Disruption Protection Basic provides you with instant Kiwi.com Credit towards an alternative flight or an assisted refund procedure. This guarantee is particularly useful for bookings involving multiple carriers or self-transfers.

How Do I Contact Kiwi?

Kiwi.com provides multiple ways for customers to get in touch. You can sign in to your account and navigate to the Help section for assistance. Additionally, Kiwi.com’s customer service can be reached through their website's contact form. For urgent matters, contacting the carrier directly is also an option.

Summing It Up

Understanding Kiwi's cancellation and refund policies can make managing your travel plans much easier. From flexible cancellation options to comprehensive refund policies, Kiwi.com aims to provide a hassle-free experience. Whether you're dealing with a sudden change in plans or navigating a disruption, knowing your options ensures you can handle any situation effectively. Remember, utilizing the Kiwi.com Guarantee and understanding carrier policies can significantly enhance your travel flexibility.