Tentree Return Policy: What You Need to Know

Shopping online can sometimes be tricky, and tentree understands that. Whether you're a new customer or a regular, it's crucial to know the ins and outs of their return policy. This article covers everything you need to know about returning or exchanging items with tentree, making the process as smooth as possible.

What Is The Return And Refund Policy For Tentree?

Tentree allows returns and exchanges of unworn, unwashed items within 30 days of purchase for Canadian and US customers. Keep in mind the following conditions:

• Original shipping costs are non-refundable.
• Refunds are issued to your original method of payment.
• Only store credit will be returned for orders purchased using store credit.

Does Tentree Offer Exchanges?

Yes, tentree offers exchanges. You can exchange an item for another size, style, or color. If you exchange for a different color or item altogether, you may need to enter your payment details if the new item is of greater value. No additional fee is required for exchanging the same item for another size.

How Long Does It Take To Get Refund From Tentree?

Once tentree receives your returned item, the refund process begins. Typically, refunds are processed within a few business days. However, it may take additional time for the amount to reflect in your account, depending on your bank's processing time.

How Can You Return An Item To Tentree?

Returning an item to tentree is straightforward. Follow these steps:

• Complete your return or exchange request through the Canadian Returns Portal or the US Returns Portal.
• Use the label provided by tentree and send the item back with the associated carrier.
• Note that a $10 label fee will be deducted from your refund amount for returns. This fee is waived for exchanges.

Can I Return A Tentree Item Without A Receipt?

Having your receipt or order confirmation email is essential for processing your return. If you don't have a receipt, contact tentree's customer support at [email protected] for assistance.

Can You Return Used Items To Tentree?

No, tentree only accepts returns of unworn and unwashed items. If your item is damaged, reach out to their customer care team via [email protected] for further assistance.

Can You Return A Tentree Item Without The Original Box Or Package?

While returning an item in its original packaging is preferred, it's not mandatory. Ensure the product is in its original condition, unworn and unwashed, to qualify for a return or exchange.

Can I Return A Gift To Tentree?

If you received a gift from tentree and need to return or exchange it, contact their customer support at [email protected]. Provide them with the necessary details to facilitate the process.

How To Contact Tentree?

If you have any questions or need assistance, tentree's customer support is ready to help. You can reach them via email at [email protected].

Final Thoughts

Tentree's return policy is designed to offer flexibility and ease for customers. Remember the key points: returns and exchanges are accepted within 30 days, original shipping costs are non-refundable, and a $10 label fee applies to returns. For any issues, their customer support is just an email away. Happy shopping with tentree!