Spode Return Policy: What You Need to Know

Shopping at Spode.com should be a delightful experience, but if you find that your purchase doesn't meet your expectations, understanding the Spode return policy can help you navigate the process smoothly. Whether you're a new visitor or a regular customer, this guide will provide all the details you need to know for hassle-free returns and exchanges.

What Is The Return And Refund Policy For Spode?

Spode aims to ensure customer satisfaction with every purchase. If you're not happy with your selection, you can request a refund or exchange for new, unused merchandise within 30 days of the shipping date. Refunds will be issued in the original form of payment, excluding delivery charges. Note that personalized items, open-box items, “nearly perfect” items, seconds, and clearance items ending in .98 are not eligible for returns or exchanges.

Does Spode Offer Exchanges?

Yes, Spode offers exchanges for items that meet their return criteria. Just like refunds, exchanges must be requested within 30 days of the shipping date and the item must be in its original condition and packaging. Contact Spode’s customer service to facilitate the exchange process.

How Long Does It Take To Get Refund From Spode?

Once your return is received and inspected, Spode typically processes refunds within 14 business days. The refund will be issued in the original method of payment. If you paid with Affirm, a credit will appear on your loan balance within 3-5 business days after processing.

How Can You Return An Item To Spode?

To return an item to Spode, follow these steps:

• Complete the return form included with your order packing list.
• Pack the item securely in its original packaging.
• Ship the item along with the completed return form to the following address:

Portmeirion Group Designs LLC
105 Progress Lane
Waterbury, CT 06705

Using UPS or FedEx is recommended for tracking purposes. If you need assistance, Spode can provide a UPS call tag, though the cost will be deducted from your refund.

Can I Return A Spode Item Without A Receipt?

Spode requires the original receipt or proof of purchase for all returns and exchanges. This helps in verifying the purchase date and processing the return or exchange efficiently.

Can You Return Used Items To Spode?

Items must be returned unused and in the condition in which they arrived. Used items are not eligible for returns or exchanges. Flatware returns, in particular, will not be accepted if the product has been used.

Can You Return A Spode Item Without The Original Box Or Package?

Items must be returned in their original packaging. If the original packaging is missing, Spode reserves the right to refuse the refund or exchange. Ensuring the item is in its original condition and packaging helps in processing your return smoothly.

Can I Return A Gift To Spode?

If you received a Spode item as a gift and it doesn't meet your expectations, you can return it as long as it meets the return criteria. Ensure the item is unused and in its original packaging. The refund will be issued in the original form of payment, and you may need to contact customer service for assistance.

How To Contact Spode?

If you need assistance with your return or have any questions, you can contact Spode’s customer service via email at [email protected]. They can guide you through the process and answer any queries you may have.

Final Thoughts

Spode.com strives to make your shopping experience pleasant, including when you need to make a return or exchange. By understanding their return policy, you can ensure a smooth process and get the support you need. Remember to keep your items in original condition and packaging, and reach out to customer service if you have any issues. Happy shopping!