Shop LC Return Policy: What You Must Know

Shopping online can be a delightful experience, especially when you know that the return process is straightforward and customer-friendly. At Shop LC, we understand that sometimes a purchase doesn't meet your expectations. This article will provide an in-depth look at the Shop LC return policy to ensure you can shop with confidence and ease.

What Is The Return And Refund Policy For Shop LC?

Shop LC offers a 30-day return policy for most items. To be eligible for a refund, returned items must be clean, unused, and in their original packaging, including all product packaging, certificates of authenticity, and grading or appraisal documentation. Note that items purchased through the Online Auction, Clearance sections, or during Clearance Events are final and non-refundable, except for defective or damaged items.

Shipping and handling charges from your original order are non-refundable unless the item is found to have a manufacturing defect by Shop LC's Returns Department. Refunds will be issued to the original payment method or as store credit, depending on customer preference.

Does Shop LC Offer Exchanges?

No, Shop LC does not offer exchanges for different items. They can only replace the exact same item or issue a refund. If you wish to get a different product, you will need to return the original item and place a new order.

How Long Does It Take To Get Refund From Shop LC?

Refund processing times vary based on shipping options:

• US: 2 weeks
• Canada: 6 weeks (depending on transit time from the United States border)

You'll receive an email notification once your refund has been processed. If you haven't received your refund within the expected timeframe, contact Customer Service for assistance.

How Can You Return An Item To Shop LC?

Follow these steps for a smooth return process:

• Complete the Return Instructions Form included with your original order.
• Place all items and the completed form in a sturdy envelope or package.
• Secure the shipping label to the outside of the package.
• Retain a copy of your tracking number to monitor your shipment.
• Ship your return within 30 days of the dispatch date using one of the provided shipping options.

You can use the enclosed shipping label, create your own, or request a replacement label from customer service.

Can I Return A Shop LC Item Without A Receipt?

No, returns without an original receipt are not accepted. Ensure you keep your receipt and any related documentation to facilitate the return process.

Can You Return Used Items To Shop LC?

No, only items that are clean, unused, and in their original packaging are eligible for return. Items showing signs of wear and tear, such as dents, drops, scratches, chips, and dullness, are not considered manufacturing defects and cannot be returned.

Can You Return A Shop LC Item Without The Original Box Or Package?

No, all returns must include the original packaging and any certificates of authenticity, grading, and appraisal documentation. Ensure that your return is well-protected for transit to avoid any damage during shipping.

Can I Return A Gift To Shop LC?

Yes, you can return a gift, but the refund will be processed to the original payment method used by the purchaser. Be sure to follow the standard return instructions and include all necessary documentation.

How To Contact Shop LC?

If you need assistance or have questions about the return process, you can contact Shop LC customer service:

• Email: [email protected]
• Visit the Customer Support page and click on the chat link

Summing It Up

Understanding the Shop LC return policy ensures a hassle-free shopping experience. Always keep your receipts, return items within the specified timeframe, and ensure products are in their original condition and packaging. With clear guidelines and helpful customer service, Shop LC makes it easy to handle returns and refunds, giving you peace of mind as you shop.