Sephora Return & Refund Policy

Sephora is a leader in prestige, Omni-retail, offering shoppers a place to shop for all their beauty needs in a welcoming environment, which inspires fearlessness. Almost nine out of ten women surveyed say they shop in the store, online, or both. Of those women surveyed, 85 percent said they have shopped at Sephora.com for their beauty products.

You may have to return an item or two when buying products from Sephora. Continue reading to learn more about the Sephora return policy and how to return or exchange products.

What's Sephora's Return Policy?

Sephora wants all customers to be delighted with their purchases, and if you are unsatisfied, Sephora will return new or gently used products for a full refund. Items must be returned within 30 days, and payment will be refunded to your original payment method.

Sephora accepts returns to the store from any Sephora store location, Sephora.com, or Sephora items purchased from third-party marketplaces. For online and third-party marketplace purchases, items can be returned via mail using Sephora's pre-paid return shipping label, but the refund can take up to 30 days to process.

If you return your items between 31 and 60 days after purchase, you will be eligible to only receive an online credit for mail returns or store credit if returned in the store.

A receipt, or other proof of purchase, is needed to complete the return. Additionally, Sephora monitors return activity to prevent abuse, and the company reserves the right to limit exchanges or returns, especially when returning lightly used items.

When returning online and third-party marketplace purchases via mail, they can only be returned for a full refund. No exchanges are available when returning items by mail, but they can be exchanged if returning these purchases to a Sephora store.

Does Sephora Have a Special Holiday Return Policy?

Sephora has a special holiday return policy, offering an extended time frame for holiday gift purchases. In-store and Sephora.com purchases made between October 28, 2022, through December 2, 2022, can be returned or exchanged to a Sephora store or via the mail on or before January 31, 2023. All purchases made after December 2, 2022, will follow Sephora's standard return policy guidelines.

Can I Return an Item to Sephora without the box or original package?

Sephora products can be returned without a box or the original packaging; however, a receipt will be required to make the return. Remember, only unused or gently used products will be accepted for a return, with or without the box.

If you are sending a Sephora.com item back via the mail, you must have your receipt to receive a return shipping label.

Can I return an item to Sephora after using it?

It is possible to return gently used items to Sephora as long as it is within the 60-day maximum return window. Gently used means the product is not 100% consumed and only appears to be used a few times to determine customer satisfaction.

Sephora reserves the right to decide if a gently used product will be accepted for return or exchange.

How Long Do I Have to Return an Item to Sephora?

Sephora has a return policy allowing consumers to make returns for a full refund within 30 days after the date of purchase. Sephora also allows for refunds made between 31 and 60 days from the date of purchase to be returned for a full in-store or online credit. You cannot make a return to Sephora after 60 days.

Does Sephora Accept Returns and exchanges Without a Receipt?

It is possible to return items to Sephora without a receipt for a return or an exchange. New or gently used items in the system will be eligible for standard returns or exchanges according to the Sephora refund and exchange policy. In addition, items may be verified in the system by looking up the credit card used for the purchase or by checking your Beauty Insider Account.

The items must be verified within Sephora's system to be eligible for a refund, exchange, or credit.

Does Sephora offer full refunds?

In most cases, Sephora offers a full refund if you are not satisfied with your Sephora purchase. In addition, Sephora accepts returns on new or gently used products for a full refund, with a receipt, if returned within 30 days of purchase.

How Long Do Sephora Refunds take?

If you make the return in the store for a full refund, payment will be credited back to your original payment method. Depending on your bank or credit card company, the refund credit can take five business days to appear in your account.

If you return the item through the mail, it can take 30 days to process the return and credit to your account when Sephora receives the item.

Can you return an online purchase to the store?

Any items purchased from Sephora.com or a third-party marketplace can be returned to Sephora within 30 days for a full credit or within 31 to 60 days for store credit. When returning an online purchase to the store, bring the new or gently used item with the original packing slip and the credit or debit card used to place the order to a Sephora store.

What's Sephora's customer service phone number?

Sephora's customer service line is (877) SEPHORA or (877) 737-4672. Customer service representatives at Sephora are available Monday through Friday from 5 a.m. until 9 p.m. Pacific and Saturday and Sunday from 6 a.m. until 9 p.m. Pacific.

Does Sephora offer chat support?

Sephora does offer online customer chat support. Click here to access Sephora's chat support Monday through Sunday from 5 a.m. until 9 p.m. Pacific.

How to return a Sephora item

Continue reading for more information about how to return items by mail or in-store to Sephora:

Sephora Returns by Mail

Items purchased online from Sephora.com can be returned through the mail or to a Sephora store location. For returns by mail, follow these steps:

1. Fill out the return form on the original packing slip included with your order.
2. Print the free shipping label directly from Sephora's website.
3. Package the items you want to return in a shipping box and adhere the label to the box.
4. Ship the package back to Sephora.
5. When received, Sephora will send an email you can use to track the return process.

Sephora In-Store Returns

You can return items purchased in the store, online, or from third-party marketplaces to any Sephora store location. Bring your new or gently used item with the receipt to any freestanding Sephora store to make the return.

How Do I Check my Sephora order status?

After placing an order online at Sephora.com, it is possible to track your order. The best way to track the order is to log into your Sephora online account and click "Track Order" at the top of the page. From there, you will see all your recent orders. Next, click on the number for the shipment you want to track, and detailed information about the status will be displayed.

The different order statuses for Sephora.com items include:

• Placed - means the order has been submitted, and your credit card has been authorized.
• In Progress - means that it is being prepared for shipment.
• Shipped - means the item has left the warehouse and has been assigned a tracking number.
• Partially Shipped - means your order will arrive in multiple shipments, and only some of those shipments have been shipped with a tracking number.
• Returned - means your order has been returned and processed.

What items can not be returned to Sephora?

Everything purchased from Sephora can be returned as long as it is not fully used or has been abused. Otherwise, items will be accepted if they have been within the allowed return timeframe. However, Sephora has the final say on whether or not an item can be returned.

Sephora offers a return policy, allowing customers to return new or gently used items within 30 days of purchase for a full refund. We give Sephora a return policy score of 4.5 based on the ease of returns, the generosity of the timeframe, and the ability to test the products before returning.