Table of content

When shopping for premium luggage, knowing the return policy is essential for a seamless experience. Rimowa, a renowned name in luxury luggage, offers a comprehensive return policy designed to ensure customer satisfaction. Here's a detailed look at Rimowa's return policy, highlighting key points that both new and regular customers should keep in mind.

What Is The Return And Refund Policy For Rimowa?

Rimowa allows customers to return products within 30 days of receiving the merchandise for a full reimbursement or exchange. The returned items must be complete, unused, and undamaged. However, certain products, such as hot-stamped luggage tags, are non-returnable.

woman holding rimowa luggage

For limited editions and special offers, the return period is 14 days from receipt. The same conditions of completeness, unused state, and undamaged merchandise apply.

rimowa luggage on sofa

Does Rimowa Offer Exchanges?

Yes, Rimowa offers exchanges as part of their return policy. If you wish to exchange an item, ensure that it meets the return criteria: the merchandise must be complete, unused, and undamaged. You can initiate the exchange process through their customer service channels.

rimowa luggage-bedroom

How Long Does It Take To Get Refund From Rimowa?

Once Rimowa receives your return shipment, it may take 10 to 14 days to process the refund. You will receive an email notification confirming the receipt of the returned merchandise and the amount credited to your account or credit card.

How Can You Return An Item To Rimowa?

To return an item to Rimowa, you should:

  • Log in to your rimowa account or create one if you ordered as a guest.
  • Declare your return in the account to receive a prepaid return label.
  • Ensure the item is unused, undamaged, and in its original packaging.
  • Attach the prepaid return label to a rigid cardboard box with the item inside.
  • Drop off the package at a UPS access point.
  • Include your order number in an email to the customer care staff at [email protected].
  • Wait for an email confirmation that Rimowa has received and processed your return.
  • Expect a refund within 10-14 business days after the return is validated by Rimowa.

Please note that personalized items and limited edition products have specific return conditions.

Can I Return A Rimowa Item Without A Receipt?

Returning an item without a receipt can be challenging. It's advisable to have your order number or the receipt to ensure a smooth return process. Contacting customer service with your order details can help facilitate the return.

Can You Return Used Items To Rimowa?

Rimowa's return policy strictly states that the merchandise must be unused. Returning used items is not allowed, as the products must be in their original, undamaged condition.

Can You Return A Rimowa Item Without The Original Box Or Package?

Returning items without the original box or packaging can complicate the return process. Rimowa prefers that returns include the original packaging to ensure the merchandise remains complete and undamaged during transit.

Can I Return A Gift To Rimowa?

If you received a Rimowa item as a gift, you can still return it, provided it meets the return policy criteria. Note that the refund will be issued to the purchaser and holder of the credit card or account used for the original purchase.

How To Contact Rimowa?

If you have any questions or need assistance with a return, you can contact Rimowa through the following methods:

Customer service is available to help you with any inquiries or issues regarding your return.

Final Thoughts

Rimowa's return policy ensures a hassle-free experience when purchasing premium luggage. Remember the key timelines: 30 days for most returns and 14 days for limited editions. Ensure items are complete, unused, and undamaged, and keep your order details handy for a smooth return process. By following these guidelines, you can shop confidently with Rimowa.