REI's Return Policy: Tips To Keep in Mind

Are you a shopper who values peace of mind with your purchases? REI's return policy offers a safety net that could make you feel right at home. Renowned for their commitment to customer satisfaction, REI provides a generous return timeframe and a simple process for refunds or replacements. But, as with any policy, some nuances and exceptions are worth understanding before you make your purchase or decide to return an item. Let's dive into the details of REI's return policy and what it means for you as a customer.

What Is The Return And Refund Policy For REI?

REI's return policy is built on a foundation of customer satisfaction. If you're an REI Co-op Member, you have up to 365 days to return an item if you're not completely happy with it. For non-members, the return window is 90 days for most items, except for outdoor electronics, which have the same 90-day return period for everyone. However, some items like in-store Re/Supply used gear purchases, REI Co-op Memberships, lift tickets, passes, and gift cards are considered final sale and cannot be returned.

Does REI Offer Exchanges?

REI does not offer direct exchanges by mail. If you need a different size, color, or item, you will need to return the original item for a refund and then place a new order for the replacement item.

How Long Does It Take To Get Refund From REI?

Once REI receives your return, refunds typically take about 5 business days to process. However, if your purchase was over $500 and paid with cash or Total REI Rewards, the refund will be issued by check, which can take up to 3 weeks from the day REI receives your return.

How Can You Return An Item To REI?

Returns can be made either by mail or in person at any REI store. If you choose to return by mail, a $5.99 fee will be deducted from your refund for using the prepaid shipping label, unless the item is oversized or you're returning multiple orders in a single box.

What Happens To REI Rewards If You Return?

If you used REI Rewards to make a purchase and decide to return the item, the rewards will be credited back to your account.

Can I Return A REI Item Without A Receipt?

REI typically requires proof of purchase for returns, but if you're a member, they can look up your purchase history. Non-members might find it more challenging to return items without a receipt.

Can You Return Used Items To REI?

Yes, REI's used gear, sold through their Re/Supply section, can be returned within 30 days if purchased online. However, used gear sold at REI store locations is final sale and cannot be returned.

Can You Return An REI Item Without The Original Box Or Package?

REI advises that items should be returned with the original product packaging and tags if available, but they may still accept returns without them, depending on the circumstances.

Can I Return A Gift To REI?

Yes, gifts can be returned to REI stores or by mail with a gift receipt or proof of purchase. Refunds will be issued by check to the gift recipient, as long as all required information is provided.

How To Contact REI?

If you need assistance with a return or any other inquiry, you can contact REI Customer Service. For specific questions about used gear returns, you can email REI Used Gear Customer Service directly.

Final Thoughts

REI's return policy reflects their dedication to customer satisfaction, offering both members and non-members a straightforward and accommodating returns process. Whether you're returning an item in-store or by mail, understanding the timelines, fees, and exceptions can help ensure a smooth experience. Remember to keep your proof of purchase and consider the item's condition and packaging for the best chance at a full refund. Overall, REI's policy is designed to give you confidence in your purchases and their commitment to quality and service.