Quill Return Policy: What You Need to Know

Shopping online can sometimes lead to returns, and Quill makes this process as straightforward as possible. Whether you're a first-time buyer or a long-time customer, knowing the ins and outs of Quill's return policy can save you time and hassle. From free online returns to specific product exceptions, this article covers everything you need to know about returning items to Quill.

What Is The Return And Refund Policy For Quill?

Quill offers a 30-Day Return Policy for most products, allowing you to return items for a full credit, refund, or replacement within 30 days. However, there are exceptions:

• Technology and business machines must be returned within 14 days.
• Computers, laptops, notebooks, and tablets also have a 14-day return window.
• Certain medical supplies are not refundable or returnable.

Does Quill Offer Exchanges?

Yes, Quill offers exchanges. You can request a replacement for the same item or choose a different one when initiating your return. The process is seamless and can be completed online, making it easy to get what you need without any extra hassle.

How Long Does It Take To Get Refund From Quill?

Once Quill receives your returned item, the refund process typically takes 5-7 business days. The refund will be issued to the original payment method. If you opted for an exchange, the new item will be shipped as soon as the return is processed.

How Can You Return An Item To Quill?

Returning an item to Quill is simple and free. Follow these steps:

• Log in to your Quill account and go to "Order History & Tracking."
• Select the order containing the item you wish to return.
• Click "Start a Return" and follow the prompts to download a prepaid shipping label.
• Package the item securely and attach the shipping label.
• Drop it off at your nearest shipping location.

Can I Return A Quill Item Without A Receipt?

In most cases, yes. If you've placed at least one order online, you can find your past orders by clicking "Order History & Tracking" in the "Manage My Account" section. If you can't find a record of your order online, contact customer service for assistance. Note that Quill reserves the right to deny any return without a receipt.

Can You Return Used Items To Quill?

Used items can only be returned if they are defective. For non-defective items, Quill only accepts returns if the items are unopened and in their original condition. This helps ensure that the products are resellable and meet the quality standards for other customers.

Can You Return A Quill Item Without The Original Box Or Package?

For most items, the original box and packaging are required for a return. This includes all original packing materials, product documentation, parts, and accessories. Items must be 100% complete to be eligible for a refund or exchange. Always keep the original packaging until you are sure you want to keep the item.

How To Contact Quill?

If you need assistance with your return or have any questions, you can contact Quill customer service:

• By phone: 800-982-3400
• By email: Use the contact form on the Quill website

Customer service representatives are available to help you find your order history, initiate a return, or answer any questions you may have.

Final Thoughts

Quill’s return policy is designed to be customer-friendly, allowing for easy returns and exchanges. With a clear 30-day window for most products and specific guidelines for technology and business machines, Quill ensures that returning items is hassle-free. Whether you’re a new customer or a regular, understanding these policies can help you shop with confidence.