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When it comes to making returns, understanding the process can save you time and hassle. The OWC return policy is designed to be straightforward and customer-friendly, ensuring a smooth experience whether you're dealing with a defective item or simply changing your mind. Here’s a detailed look at everything you need to know about the OWC return policy.

The OWC return policy encompasses various products and situations, ensuring that customers have clear guidelines on how to proceed with returns and exchanges. Whether you're dealing with a defective product, an unwanted purchase, or simply need an exchange, OWC has specific policies in place to assist you.

What Is The Return And Refund Policy For OWC?

OWC offers a robust return and refund policy to cater to different customer needs. For most products, you can request a return for a refund within 30 days of the original invoice date. It's important to note that all returns must be accompanied by a Return Merchandise Authorization (RMA) number, which you can obtain from OWC Customer Support.

  • Products returned within 15 days will receive a refund minus applicable restocking fees.
  • Products returned between 15 and 30 days will be refunded based on the current selling price or the original price, whichever is lower.
  • All internal hard drives carry an extended 90-day replacement policy.
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Does OWC Offer Exchanges?

Yes, OWC recognizes that sometimes products may not meet your needs. If you wish to exchange an item, contact OWC within 30 days of the original invoice date. You can choose to receive the new item before returning the original by placing a new order and requesting a refund for the initial purchase.

How Long Does It Take To Get Refund From OWC?

Once OWC receives your returned item, they aim to process refunds within 3-5 days. Refunds are issued based on the original method of payment. Keep in mind that financial institutions may have varying processing times, so check with your bank if there are any delays.

How Can You Return An Item To OWC?

Returning an item to OWC is simple:

  1. Contact OWC Customer Support to obtain an RMA number within 30 days of the original invoice date.
  2. Ensure all original components are included in the return package.
  3. Clearly mark the RMA number on the outside of the package.
  4. Include a copy of the original invoice inside the package.
  5. Ship the item back to OWC, choosing a method that ensures safe delivery.

Can I Return An OWC Item Without A Receipt?

To process a return efficiently, OWC requires a copy of the original invoice. This helps verify the purchase date and eligibility for a refund or exchange. If you cannot locate your receipt, contact OWC Customer Support for assistance.

Can You Return Used Items To OWC?

Certain used items can be returned, but they must adhere to specific conditions. For example, opened items are subject to a 15% restocking fee. Some products, like opened software, cannot be returned once the package is opened or the serial key is used.

Can You Return An OWC Item Without The Original Box Or Package?

Returning items without the original packaging can complicate the return process. OWC requests that all items be returned with their original components and packaging to ensure a smooth return process. Missing components or packaging may result in additional fees or rejection of the return.

How To Contact OWC?

If you need assistance with a return, you can contact OWC Customer Support through various methods:

Final Thoughts

In summary, the OWC return policy is designed to be customer-friendly, offering clear guidelines for returns and exchanges. Whether you're dealing with a defective product or simply need an exchange, OWC provides comprehensive support to ensure a hassle-free experience. Remember to keep your original packaging and invoice handy to facilitate the return process, and don't hesitate to reach out to OWC Customer Support for any assistance.