Monica Vinader Return Policy: What You Need to Know

Shopping online can sometimes be tricky, but Monica Vinader makes it easy with their comprehensive return policy. Whether you're a new customer or a regular, understanding the ins and outs of returning an item can save you time and hassle. Here's everything you need to know about the Monica Vinader return policy to ensure a smooth and seamless experience.

What Is The Return And Refund Policy For Monica Vinader?

Monica Vinader offers a generous 100-day return policy for all purchases, including items bought in a sale or with a promotion code. If you change your mind, you can get a full refund credited to the card used in the original transaction. The items must be in a new, unworn condition and returned in their original, undamaged packaging. Note that engraved items are non-returnable and non-refundable.

Does Monica Vinader Offer Exchanges?

Yes, Monica Vinader does offer exchanges within the same 100-day window. When you initiate a return via their Online Self Serve Returns Portal, you'll receive a voucher code. Use this code to place your exchange order, which will be held until the returned item is received. Ensure the return is sent within 14 days of receiving the email notification to avoid cancellation of your exchange order.

How Long Does It Take To Get Refund From Monica Vinader?

Once Monica Vinader receives your returned item, they will process your refund within 5 working days. The credited amount will be refunded to the card originally used for the purchase. However, your credit card company may take an additional 4-7 working days to credit your account.

How Can You Return An Item To Monica Vinader?

Returning an item to Monica Vinader is simple. Follow these steps:

• Visit the Online Self Serve Returns Portal.
• Generate your returns label.
• Send back the item using the label.

Products purchased online can also be returned at Monica Vinader Boutiques in the UK, Hong Kong, and USA, but not at concessions and Nordstrom locations.

Can I Return A Monica Vinader Item Without A Receipt?

Yes, you can return a gift without a receipt. All you need is the order or purchase reference number, which can be found in the Web Order Confirmation Email, Web Order Dispatch Email, Boutique E-Receipt, or Boutique Gift Receipt. Enter the order number in the Self Serve Returns Portal and follow the instructions.

Can You Return Used Items To Monica Vinader?

No, Monica Vinader requires all returned items to be in a new and unworn condition. This includes ensuring that all items are returned in their original, undamaged packaging.

Can You Return A Monica Vinader Item Without The Original Box Or Package?

All items must be returned in their original, undamaged packaging. This ensures the item is protected during transit and can be resold. Without the original packaging, returns may not be accepted.

Can I Return A Gift To Monica Vinader?

Returning a gift to Monica Vinader is straightforward. Use the Self Serve Returns Portal and select 'gift repairs and exchanges.' Enter the order number and your email address to initiate the return. If you don't have the order reference, use the chat widget to speak with Customer Care for assistance.

How To Contact Monica Vinader?

If you need further assistance, you can contact Monica Vinader's Customer Care team via their website's chat widget. They are ready to help with any questions or concerns you may have regarding your return.

Summing It Up

Monica Vinader's return policy is designed to be customer-friendly, offering a 100-day return window, free returns in the UK and US, and easy exchanges. Ensure your items are in a new, unworn condition and returned in their original packaging for a hassle-free process. Whether you're returning a purchase or a gift, Monica Vinader makes it easy to get a refund or exchange your items.