Lilly Pulitzer Return Policy: What You Must Know

Shopping at Lilly Pulitzer should be a delightful experience, and understanding their return policy can ensure it remains that way. Whether you're a new customer or a loyal fan, knowing how to return items efficiently can save you both time and hassle. Here, we break down the Lilly Pulitzer return policy to make your shopping experience as smooth as possible.

What Is The Return And Refund Policy For Lilly Pulitzer?

At Lilly Pulitzer, returns are categorized by the time frame in which they are made. If you return an item within 15 days of the delivery date, the return is free. For returns made between 16-90 days, a $7 label fee applies. Returns beyond 90 days or marked as final sale are not accepted. Items must be in original condition, with tags and hygienic liners (for swimwear) intact, and accompanied by the original receipt or order number.

Does Lilly Pulitzer Offer Exchanges?

Currently, Lilly Pulitzer does not offer direct exchanges. If you need a different size or color, you will need to return the unwanted item for a refund and place a new order. Alternatively, you can visit a local Lilly Pulitzer retail store to make an exchange in person.

How Long Does It Take To Get Refund From Lilly Pulitzer?

Once your return is received and processed, you can expect your refund within 7-10 business days. Refunds are issued to the original form of payment if the return is made within 30 days. For returns made between 31-90 days, refunds are issued in the form of an e-gift card.

How Can You Return An Item To Lilly Pulitzer?

Returning an item to Lilly Pulitzer is straightforward:

• Fill out the Returns Form online.
• Print the return label provided.
• Package your items securely.
• Ship your return through FedEx.

If you prefer, you can also return items at any corporate Lilly Pulitzer store location.

Can I Return A Lilly Pulitzer Item Without A Receipt?

To process a return, you will need the original receipt or online order number. This helps ensure the return is processed efficiently and accurately. Without this information, processing your return may be delayed or denied.

Can You Return Used Items To Lilly Pulitzer?

Items must be in original condition, never worn, washed, or altered, to be eligible for return. Swimwear must have all tags and hygienic liners intact. Used items do not qualify for returns and will not be processed.

Can You Return A Lilly Pulitzer Item Without The Original Box Or Package?

While the original packaging is preferred, it is not mandatory for returns. Ensure all tags are attached and the item is in original condition. Proper packaging helps prevent damage during transit, facilitating a smoother return process.

Can I Return A Gift To Lilly Pulitzer?

If you are the gift recipient, select the "Return a Gift" option when creating your return label to ensure the credit is issued to you and not the gift giver. Gifts returned within 90 days of the original ship date will receive a merchandise credit in the form of an e-gift card.

How To Contact Lilly Pulitzer?

If you have any questions or need assistance with your return, you can contact Lilly Pulitzer Customer Care via email at [email protected]. For additional support, visit their website or stop by a corporate store location.

Final Thoughts

Understanding the Lilly Pulitzer return policy can make your shopping experience more enjoyable and stress-free. Remember these key points: returns are free within 15 days, a $7 fee applies for returns made between 16-90 days, and returns are not accepted after 90 days. Ensure items are in original condition with tags attached, and use the provided online form to start your return. Happy shopping!