J.Jill Return Policy: What You Need to Know

If you're a J.Jill customer, understanding the return policy is crucial for a smooth shopping experience. Whether you're a first-time shopper or a loyal customer, this guide will cover everything you need to know about jjill.com return policy.

What Is The Return And Refund Policy For J.Jill?

J.Jill aims to keep their customers happy, and their return policy reflects this commitment. If you are not completely satisfied with your purchase, you can return eligible items—unworn, unwashed, undamaged, or defective—within 90 days of the original purchase. If you have the original receipt, you can get an exchange, refund, or credit for the original purchase price. Without a receipt, you'll receive an exchange or merchandise credit for the current selling price.

Does J.Jill Offer Exchanges?

Yes, J.Jill offers exchanges. To initiate an exchange, you can call their customer service at 1.800.343.5700 between 7 a.m. and midnight ET, Monday–Saturday. You can also mail back the item along with the completed shipping invoice indicating what you would like in exchange. Please note, exchanges cannot be made if you initiate your return online and generate a PRE-PAID shipping label.

How Long Does It Take To Get Refund From J.Jill?

Refund processing begins once your return package is scanned by the carrier. You can expect to see a refund on your original form of payment within 48 hours. For returns handled in-store, refunds may take up to two billing cycles to appear on your credit card statement.

How Can You Return An Item To J.Jill?

There are several ways to return items to J.Jill:

• In-Store: Bring the item, packing slip, invoice, or receipt to any J.Jill store.
• By Mail with USPS (PRE-PAID): Generate a PRE-PAID shipping label online or use the one provided in your shipment. An $8.95 processing fee will be deducted from your refund.
• By Mail with a Carrier of Your Choice: Generate a POSTAGE-DUE shipping document online and ship your return using any carrier you prefer. You will pay the return postage.

Can I Return A J.Jill Item Without A Receipt?

Yes, you can return items without a receipt. In this case, you will receive a exchange or a merchandise credit for the current selling price.

Can You Return Used Items To J.Jill?

J.Jill accepts returns of unworn, unwashed, undamaged, or defective items only. Used items will not be eligible for returns.

Can You Return A J.Jill Item Without The Original Box Or Package?

Yes, you can return items without the original box or packaging. Make sure to securely pack the merchandise and include the completed return/exchange form.

Can I Return A Gift To J.Jill?

Yes, you can return a gift to J.Jill. Include your name and address in the area labeled “gift return” on the return/exchange form. You will receive a merchandise credit for the return.

How To Contact J.Jill?

For additional assistance, you can reach J.Jill customer service:

• Phone: 1.800.343.5700 (7 a.m. to midnight ET, Monday–Saturday)
• Email: [email protected]
• Mail: J.Jill, 100 Birch Pond Drive, Tilton, NH 03299

Final Thoughts

J.Jill's return policy is designed to ensure customer satisfaction. Whether you're returning in-store or by mail, the process is straightforward and accommodating. Keep in mind the key points: returns are accepted within 90 days, exchanges are easily processed by phone, and refunds may take up to two billing cycles to appear. For any further questions, J.Jill's customer service is always ready to help.