Interior Icons Return & Refund Policy: What You Must Know

If you're considering a purchase from Interior Icons or have already made one, knowing their return and refund policy is essential for a smooth experience. Whether you're in love with your new furniture or need to return it for any reason, this guide will walk you through everything you need to know about their policies, including how to request a return, what conditions apply, and how long it takes to get a refund. Here's everything you need to make your shopping experience as hassle-free as possible.

What Is The Return And Refund Policy For Interior Icons?

Interior Icons offers a generous 365-day return window for items purchased in the contiguous United States. This gives you a full year to decide if your new furniture is the perfect fit for your space. Returns are eligible for a full refund, minus any shipping and restocking fees. However, the furniture must be returned in original, undamaged packaging to qualify. Keep in mind that a 25% restocking fee will be deducted from your refund for the return shipping costs, and shipping fees are non-refundable. Additionally, items that are damaged, scratched, or altered in any way are not eligible for return.

Does Interior Icons Offer Exchanges?

Currently, Interior Icons does not explicitly mention exchanges as part of their policy. Instead, you can return an item for a full refund and then place a new order for a different item. This allows you to choose exactly what you want, with no limits on your options. Just be aware of the return requirements and restocking fees that may apply.

How Long Does It Take To Get A Refund From Interior Icons?

Once Interior Icons receives your returned item, it typically takes 8-14 weeks for processing and issuing a refund, depending on the situation. Refunds are processed through the same payment method used during the purchase. If you’ve incurred any return shipping costs, they will be deducted from the final refund amount. The processing time may vary if additional information is required for the return, so be sure to keep an eye on communications from Interior Icons.

How Can You Return An Item To Interior Icons?

1. Contact Customer Service: Reach out to Interior Icons' customer service team to initiate your return. Provide them with the reason for the return and any relevant images or descriptions of the item.
2. Wait for Approval: Once your return request is reviewed, you will receive approval from the customer service team to proceed with the return.
3. Pack the Item: Ensure the item is packed in its original packaging. The item must be in undamaged condition to qualify for a refund.
4. Ship the Item Back: Send the approved return to the return address provided by the customer service team. Please note that shipping fees are the responsibility of the customer.
5. Receive Your Refund: Once the item is received and inspected, your refund will be processed, minus any applicable fees. Be sure to keep track of any communications from Interior Icons throughout the process.

Can I Return An Interior Icons Item Without A Receipt?

Interior Icons requires proof of purchase to process a return, so it’s important to keep your receipt or order confirmation. If you’ve misplaced it, contact their customer service team for assistance. They may be able to locate your order using your details, but it’s always best to retain your purchase information for a smooth return experience.

Can You Return Used Items To Interior Icons?

Unfortunately, used or damaged items cannot be returned to Interior Icons. The furniture must be in original, undamaged condition and returned in the original packaging. If an item shows signs of wear, damage, or misuse, it will not be eligible for a refund. Be sure to inspect your item before returning it to ensure it meets the return conditions.

Can You Return An Interior Icons Item Without The Original Box Or Package?

No, Interior Icons requires items to be returned in original, undamaged packaging to qualify for a refund. If you’ve discarded the packaging, you may not be able to return the item, so it’s important to keep the packaging in case you need to make a return. If the packaging is lost or damaged, reach out to their customer service team for advice on your specific situation.

What Is The Warranty For Interior Icons?

Interior Icons provides a 10-year warranty on their furniture, which covers any manufacturing defects in materials and craftsmanship. This warranty applies to metal and solid wood structural issues for residential use, and a 1-year warranty is offered for soft parts and workmanship-related concerns. However, the warranty does not cover materials such as marble, paint, leather, fabric, or cushioning. For commercial use, the warranty is limited to 1 year, covering only metal or solid wood structural failures.

How To Contact Interior Icons?

If you need assistance with returns, warranties, or any other inquiries, Interior Icons can be reached at their customer service number: +44 1337 828916. You can also email them through the contact options provided on their website. Their team is available to assist with product issues and returns, ensuring a smooth resolution for any concerns.

Conclusion

Knowing Interior Icons' return and refund policies can help ensure that your shopping experience is hassle-free. Remember to return items within the 365-day return window and keep the packaging intact to avoid issues. If you need to cancel or modify an order, be sure to do so within the first 24 hours for a full refund. With their 10-year warranty and clear guidelines, Interior Icons strives to offer top-quality service and products.