Grown Brilliance Return Policy: What You Need to Know

Shopping for jewelry online can be a delightful experience, especially when you know that your satisfaction is guaranteed. Grown Brilliance's return policy is designed to give you peace of mind, ensuring that if the sparkle doesn't meet your expectations, a hassle-free return process is in place. In this article, we'll take an in-depth look at the Grown Brilliance return policy, providing you with all the information you need to make your online jewelry shopping experience seamless and worry-free.

What Is The Return And Refund Policy For Grown Brilliance?

Grown Brilliance stands behind the quality of their jewelry and offers a complimentary 30-day return policy with FREE return shipping for U.S. orders. Products must be returned in their original, unworn condition along with all accompanying documentation. The company also offers a special extended holiday return period for orders placed within a specified timeframe, which allows for returns through early January of the following year for a full refund.

What Is The Return Policy For Wedding Rings?

The return policy for wedding rings mirrors the standard policy, allowing for returns within 30 days in original condition. However, if your wedding ring has been modified, engraved, or resized by another company, or shows signs of wear or damage, it may not be eligible for return. It's important to keep this in mind when considering a purchase.

Does Grown Brilliance Offer Exchanges?

Grown Brilliance focuses on returns rather than exchanges. If you wish to select a different item, you may return your original purchase for a refund and place a new order for the item you prefer. Special orders can be returned for store credit only, which can be used towards purchasing a new custom piece.

How Long Does It Take To Get Refund From Grown Brilliance?

After the returned item has been received and inspected by Grown Brilliance's Quality Assurance team—a process that may take up to seven (7) business days—your refund will be processed. For credit card refunds, please allow up to one billing cycle for the credit to appear on your statement.

How Can You Return An Item To Grown Brilliance?

Follow these steps for a hassle-free return:

1. Locate your receipt or order number.
2. Contact Grown Brilliance customer service to initiate the return.
3. Pack the item securely in its original packaging.
4. Include all original documentation with the return.
5. Ship the item as directed by customer service.

Remember, items must be returned within the specified return period and in their original condition.

What Warranty Coverage Does Grown Brilliance Offer?

Grown Brilliance offers a Lifetime Manufacturing Warranty on all purchases, ensuring that their jewelry will be free from manufacturing defects at the time of delivery. This warranty does not cover general wear and tear or damage resulting from accidents or mishandling. Repairs needed due to these types of issues are offered at a cost.

Can I Return A Grown Brilliance Item Without A Receipt?

A receipt might not be necessary if you have an online account or can provide order details through order lookup. However, all returns must include the original documentation, or a fee may apply, especially for missing diamond certificates.

Can You Return Used Items To Grown Brilliance?

Items must be in their original, unworn condition to qualify for a return. Grown Brilliance will not accept returns for items that show signs of wear or have been damaged.

Can You Return A Grown Brilliance Item Without The Original Box Or Package?

To process a return, all items must be enclosed in their original jewelry box and accompanied by the original packaging. This ensures the safety and identification of the returned product.

How To Contact Grown Brilliance?

For any inquiries or assistance with returns, you can contact Grown Brilliance customer service through their website's contact form or by email. Their dedicated team is available to guide you through any step of the return process.

Conclusion

Whether you're a new or regular customer, understanding the Grown Brilliance return policy is key to a confident and satisfying shopping experience. From the 30-day return window to the free return shipping and comprehensive warranty, Grown Brilliance ensures that your investment in fine jewelry is protected. Always remember to return items in their untouched state, with all original paperwork, for a smooth refund process. By keeping these tips in mind, you can shop with assurance, knowing that Grown Brilliance prioritizes your happiness and satisfaction with every purchase.