Goal Zero Return & Refund Policy Explained

When you purchase a product from Goal Zero, knowing the return and refund process can make a significant difference in your shopping experience. Whether you're a first-time buyer or a regular customer, it's important to be familiar with their return and refund policies, especially if your item doesn’t meet your expectations or you encounter issues with your purchase. In this article, we’ll break down everything you need to know about Goal Zero's return policy, so you can make informed decisions and simplify your process for returns or refunds.

What is Goal Zero's Return and Refund Policy?

Goal Zero offers a 30-day money-back guarantee for products purchased directly from their website. This allows you to return items for any reason within 30 days of purchase and receive a full refund. However, there are some exceptions to keep in mind:

• Open Box Products: These are not eligible for returns, as all sales are final.
• Yeti Power Stations with Lithium Batteries: Specific return instructions apply, and these will be handled through the Customer Solutions Center in Salt Lake City.

It’s important to note that Goal Zero does not cover return shipping costs, and the customer is responsible for these expenses.

Does Goal Zero Offer Product Exchanges?

At this time, Goal Zero does not offer direct product exchanges. If you’re dissatisfied with an item, you can return it for a full refund within the 30-day window and place a new order for a replacement product.

How Long Does It Take to Receive a Refund from Goal Zero?

Once Goal Zero receives your returned product, they aim to process refunds within 5 to 7 business days. Refunds are typically issued to the original method of payment, so be sure to check your bank or credit card statements for updates.

How Can You Return an Item to Goal Zero?

Returning an item to Goal Zero is straightforward. Here's the process:

1. Contact Customer Support: Call their customer support team at 1-888-794-6250 (Mon-Fri, 9am – 5pm Mountain Time) or email them at [email protected]. Make sure you have your proof of purchase ready.
2. Receive Return Authorization: After contacting support, you'll be issued a Return Material Authorization (RMA) number.
3. Package Your Product: Properly package your return, clearly marking the RMA number on the package. Include your proof of purchase.
4. Ship the Product: Send the item to the following address:Goal Zero Returns
   12300 South 287 West
   Draper, Utah 84020, USA

What is the Warranty Policy for Goal Zero Products?

Goal Zero offers a 5-year warranty on most of their products, but there are exceptions:

• Lead Acid Batteries (Yeti 400, Yeti 150, and Yeti Tank): These batteries are not covered under the standard 5-year warranty.
• Open Box Products: These come with a 6-month warranty.

If you encounter issues with your product, refer to the Limited Warranty for specific terms and conditions or contact Goal Zero’s customer service team for further assistance.

Can I Return a Goal Zero Item Without a Receipt?

Proof of purchase is required for all returns. If you don’t have your receipt, Goal Zero may still process a return if you can provide other documentation or information, such as order confirmation emails or proof of payment.

Can You Return Used Items to Goal Zero?

Yes, you can return used items, but they must be in resellable condition. Goal Zero’s 30-day return policy applies, and products returned after use must be carefully inspected before a refund is issued.

Can You Return a Goal Zero Item Without the Original Packaging?

While it’s preferred to return items in their original packaging, Goal Zero may still accept returns without it. However, the product must be well-packaged to avoid damage during shipping. Ensure all accessories and manuals are included, if applicable.

How to Contact Goal Zero Customer Support?

For assistance with returns or other issues, you can contact Goal Zero’s customer support team:

• Phone: 1-888-794-6250 (Mon-Fri, 9am – 5pm Mountain Time)
• Email: [email protected]

The support team is ready to help you through every step of the return and refund process.

Conclusion

Goal Zero’s return and refund policy is designed to give customers peace of mind, with a 30-day money-back guarantee for most products. Knowing the terms, such as exclusions for open box items and specific procedures for Yeti Power Stations, can help make your return process as smooth as possible. If you need assistance, their customer support team is always available to guide you through the steps. Whether you’re making a return or seeking a refund, Goal Zero’s clear and straightforward policies ensure you know exactly what to expect.