Frost NYC Return Policy: What You Need to Know

Are you considering making a purchase from Frost NYC, or perhaps you’ve already made one and need to understand their return policy? Look no further! In this article, we’ll break down everything you need to know about Frost NYC’s return policy, making it easy for you to handle returns or exchanges with confidence.

What Is The Return And Refund Policy For Frost NYC?

Items must be unused, in their original purchase condition, with all packaging and original tags still attached, and in perfect shape to be returned to Frost NYC. Name plates and photo pendants are examples of custom items that are not returnable or refundable. Because these orders are special, there will be a 20% restocking fee for orders exceeding $3,000. Within 15 days of the delivery date, the return must be received. The initial payment method used for the transaction will be utilized to handle refunds.

Does Frost NYC Offer Exchanges?

Frost NYC does offer exchanges, but they do not qualify for a refund. Instead, exchanges can only be returned for store credit. This policy also applies to items purchased through their layaway program, which are also only eligible for store credit or an exchange.

How Long Does It Take To Get Refund From Frost NYC?

Once Frost NYC receives your returned item, please allow up to 14 business days for your refund to be processed. This timeline ensures that all items are inspected and meet the return criteria before the refund is issued.

How Can You Return An Item To Frost NYC?

To return an item to Frost NYC, follow these steps:

• Contact their office at 888-485-1061 or email [email protected] to obtain a Return Merchandise Authorization (RMA) number.
• Follow the instructions provided by their customer sales associates.
• You are responsible for paying the return shipping and insurance fees.

Can I Return A Frost NYC Item Without A Receipt?

Having your receipt or proof of purchase is crucial when returning an item to Frost NYC. This documentation is necessary to verify your purchase and process your return or exchange efficiently.

Can You Return Used Items To Frost NYC?

Items must be in their original purchased condition and unworn to be eligible for a return. Used items are generally non-returnable as they do not meet the eligibility criteria set by Frost NYC.

Can You Return A Frost NYC Item Without The Original Box Or Package?

All items must be returned in their original packaging with all documentation and tags attached. The absence of the original box or packaging could disqualify your return, as these components are essential for resale.

Can I Return A Gift To Frost NYC?

Returning a gift to Frost NYC follows the same process as returning a purchased item. Ensure the gift is in its original condition, unworn, and with all tags and documentation. Store credit is typically offered for gift returns.

How To Contact Frost NYC?

For any return inquiries or additional questions, you can contact Frost NYC through the following methods:

• Email: [email protected]
• Phone: 888-485-1061

Final Thoughts

Understanding Frost NYC’s return policy is straightforward when you know the key points. Ensure your items are in original condition, keep all documentation, and adhere to the 15-day return window for a hassle-free experience. For any issues, their customer service team is readily available to assist you.