Finish Line Return & Refund Policy

Finish line offers stylish athletic apparel and accessories designed using the latest trends while providing ultimate performance. It is possible to buy Finish Line products at a brick-and-mortar store location or online at finishline.com. Most of the company's revenue comes from online purchases, which in 2021 exceeded $582 million.

If you have made a purchase in a store or online and need to return it, continue reading to learn more about the Finish Line return policy:

What is Finish Line's Return Policy?

Finish Line wants to ensure you are satisfied with your purchase, and if it is not working for you, the company offers free and easy returns. Returns are accepted for purchases made at a Finish Line store, online at finishline.com, or using the Finish Line mobile app. Returns to Finish Line must meet the following criteria:

• Must have the original receipt or email confirmation
• Be in original, unworn condition
• Have all price tags attached
• Returned in original box and packaging
• Be returned within 45 days of the original purchase

If you do not have the receipt or proof of purchase, items may qualify to be returned for an in-store credit in the amount of the lowest sale price in the past 45 days.

Items ordered online or through the Finish Line app can be returned via mail. However, items returned through the mail can only receive a refund and cannot be exchanged. To exchange items, you must visit a Finish Line store location.

The finish line reserves the right to determine the condition of the items being returned and deny a return if the item has been deemed used, damaged, or missing. Items returned to Finish Line after 45 days will not be accepted for any reason.

Can I Return an Item to the Finish Line without the box or original package?

Items returned to Finish Line must be in their original box, have the original packaging, and have tags attached. Returns missing the original packaging, boxes, and tags will not be accepted.

The only exception to accept worn or used items is if there is a manufacturing problem or defect.

Can I return an item to Finish Line after using it?

All returns to Finish Line must be in a new, unworn condition with all original packaging and tags attached. So, if you buy, let's say, a pair of Nike shoes at Finish Line and you wear them, then you won't be able to exchange or return the shoes as you would when buying them originally from Nike.

Namely, If you are unsure about your purchase, it is best not to wear the items until you decide to keep them or return them to the store.

How Long Do I Have to Return an Item to the Finish Line?

Finish Line accepts returns within 45 days after purchase. All returns must meet specific requirements, including having all original packaging, purchase receipt, and original payment method, and be unworn. After 45 days, Finish Line will not accept returns for any reason.

Does Finish Line Accept Returns and exchanges Without a Receipt?

If Finish Line determines a return meets the criteria despite the lack of a receipt, the item can be exchanged or receive a store credit for the lowest sale price within the past 45 days.

Does Finish Line offer full refunds?

Finish Line does offer full refunds within 45 days of the original purchase, as long as the item is unused and has all the original packaging and tags. Unfortunately, refunds are unavailable for shipping costs unless Finish Line sent the wrong thing for an online order.

How Long Do Finish Line Refunds take?

After returning to a Finish Line store, it can take five days for the refund to process and appear on your bank statement. Likewise, online returns mailed back to the company can take up to five days after Finish Line receives the return at the warehouse.

Can You Return an Online Purchase to The Store?

Items purchased through finishline.com or the mobile app can be returned to any Finish line store in the United States.

What's Finish Line's customer service phone number?

The customer service number for Finish Line is (888) 777-3949 and is available Monday through Saturday from 8 a.m. until 10 p.m. Eastern and on Sundays from noon until 6 p.m. Eastern.

Does Finish Line offer chat support?

Chat support is available for Finish Line by clicking here. Online chat support is available during the same hours as the customer service phone number.

How to return a Finish Line item

It is possible to return items to Finish Line in the store and through the mail (for online purchases). Continue reading to learn more about the different methods to return a purchase from Finish Line:

Return of In-Store Purchases

Items purchased at a Finish Line store can be returned to any Finish Line Store in the United States within 45 days of the original purchase. To return an in-store purchase, bring your unused items and the original sales receipt to the store for return or exchange.

Return of Online or App Purchases

Items purchased online at finishline.com or through the mobile app can be returned to any store or by mail within 45 days of the original purchase date. Additionally, exchanges can only be completed in a store and are not accepted when items are returned by mail.

To return an online or app purchase to a Finish Line store, you must bring your unused items, the original form of payment, and a packing slip or email confirmation to the store. Returning online or app purchases to the store is the recommended and fastest way to receive your refund.

Steps to return an online or app purchase by mail include:

1. Access the self-service return portal
2. Enter the Finish Line order number and email used to place the order
3. Select the items you wish to return from the order
4. Print the return shipping label
5. Package items in a shipping box and seal
6. Adhere the return label to the box
7. Mail through a USPS location
8. When received by the warehouse, you will receive a "Return Confirmation Email"
9. Refunds will be issued to the form of payment used for the purchase

How Do I Check my Finish Line order status?

If you ordered through finishline.com or using the Finish Line mobile app, you can check the status of your order. Click here and then enter the order number and zip code it is being shipped to.

It is also possible to log into your Finish Line account to track recent orders. After logging into your account, select "Track Order" for the order you want to check the status.

If the item has been shipped, it will have a tracking number listed.

What items can not be returned to Finish Line?

Finish Line accepts all items for return within the 45-day return window. Items returned after 45 days will not be accepted. Finish Line only accepts items with original packaging, boxes, or tags. Additionally, items that have been worn are not accepted for refunds or exchanges.

Bottom Line

Finish Line offers quality products, including shoes, apparel, and accessories, and ensures customers will be satisfied with their orders or will accept qualified items for a full refund. We give Finish Line a return score of 3.0 based on the length of time you have to make the return and the strict return policies of only accepting unworn items.