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If you've recently purchased from Emi Jay or are planning to do so, it's essential to understand their return policy. Knowing how returns, refunds, and exchanges work can save you time and ensure a smooth shopping experience. Here, we'll dive deep into the details of the Emi Jay return policy to answer all your questions.

What Is The Return And Refund Policy For Emi Jay?

Within 30 days of delivery, fresh, unopened items can be returned to Emi Jay. You might be able to return or exchange these goods. However, for hygienic reasons, used or opened accessories, hair care, and hair brushes or tools cannot be returned or exchanged. Domestic items shipped within the United States are eligible for refunds in the form of store credit in the form of gift codes, or they can be refunded back to the original payment method used at checkout, less any shipping charges.

hair clip on brochure emi jay

Does Emi Jay Offer Exchanges?

Yes, Emi Jay offers exchanges for new and unopened items within the 30-day window from the delivery date. To initiate an exchange, contact their support team through the provided email. Keep in mind that they do not offer exchanges for international orders due to the rising costs of international shipments.

How Long Does It Take To Get Refund From Brand?

Once your return is received and inspected, Emi Jay will process your refund. Refunds are typically issued to the original payment method used during checkout. The processing time can vary, but it generally takes 2-3 business days for your inquiry to be reviewed and an additional time for your bank or card issuer to process the refund.

How Can You Return An Item To Brand?

Returning an item to Emi Jay is straightforward:

  • Contact their support team at [email protected] to initiate the return process.
  • Ensure the item is new, unopened, and within the 30-day return window.
  • Provide your order number and any other required details.
  • Ship the item back to the address provided by the support team.

Remember, you are responsible for the return shipping costs unless the item was incorrect or damaged.

Can I Return An Emi Jay Item Without A Receipt?

To return an item, you generally need to provide proof of purchase, such as an order number. If you bought the item from an authorized retailer, you need to contact them directly for assistance. Emi Jay's Customer Support Team cannot refund or replace items sold through other retailers.

Can You Return Used Items To Emi Jay?

Unfortunately, for hygienic reasons, used or opened accessories, hair care, and hair brushes or tools cannot be returned or exchanged. Emi Jay only accepts returns on new and unopened items.

emi jay hair care items box-unboxing

Can You Return An Emi Jay Item Without The Original Box Or Package?

Returning an item without its original box or packaging might affect the return process. It is best to keep all original packaging until you are sure you want to keep the item. Contact the support team for further assistance if you have misplaced the packaging.

Can I Return A Gift To Emi Jay?

If you received an Emi Jay product as a gift and wish to return it, you will need the order number or proof of purchase. The refund or exchange will follow the standard return policy guidelines. The recipient of the gift may receive a store credit in the form of a gift code.

How To Contact Emi Jay?

For any return or exchange inquiries, you can contact Emi Jay's Customer Support Team:

Ensure you provide all necessary details, such as your order number and a photo of the item if it’s damaged.

Conclusion

Understanding the Emi Jay return policy helps ensure a hassle-free shopping experience. Whether you're considering a purchase or need to return an item, knowing the guidelines will keep the process smooth and straightforward. Always check the condition of your items and retain proof of purchase for any future returns or exchanges. For further assistance, Emi Jay's Customer Support Team is just an email away, ready to help with your inquiries. Happy shopping!