Collections Etc. Return Policy: What You Must Know

When shopping online, it's essential to understand the return policies of your favorite stores. Collections Etc. prides itself on offering a customer-friendly return policy that ensures satisfaction with every purchase. Whether you're a first-time buyer or a regular customer, here's everything you need to know about the Collections Etc. return policy.

What Is The Return And Refund Policy For Collections Etc?

Collections Etc. offers a generous return policy to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return it within 60 days for a full merchandise refund, credit, or exchange. However, shipping and handling fees are non-refundable. Note that certain items like surprise bundles, personalized merchandise, adult products, face coverings, and masks are not returnable. Seasonal merchandise such as Halloween items must be returned by November 15th, and Christmas items by January 15th.

Does Collections Etc Offer Exchanges?

Yes, Collections Etc. allows for exchanges. To process an exchange, fill out the Exchange Request form on the back of your invoice, and choose one of the return options. If you use the included Return Label, make sure to include additional funds to cover the return postage. If funds are not included, only a refund will be issued.

How Long Does It Take To Get Refund From Collections Etc?

Once Collections Etc. receives your returned product, they promise to complete the return process or exchange within 30 days. This ensures that you get your refund, credit, or exchanged item promptly.

How Can You Return An Item To Collections Etc?

Returning an item to Collections Etc. is straightforward and offers three convenient options:

• Option One: Locate your order and print an Easy Return label from the Order Tracking page on their website.
• Option Two: Call Customer Service at (800) 582-5700 to receive an Easy Return label.
• Option Three: Use your own carrier and address the package to Returns Processing, 4800 Proviso Drive, Melrose Park, IL 60163-1301. Ensure the package is insured as Collections Etc. is not responsible until it reaches their warehouse.

Can I Return A Collections Etc Item Without A Receipt?

To facilitate a smooth return process, it's recommended to include your packing slip with your return. However, if you don't have a receipt, contact Customer Service for assistance. They may be able to help you locate your order based on other information.

Can You Return Used Items To Collections Etc?

Collections Etc. expects items to be returned in their original condition. While they do not explicitly state a policy for used items, generally, items should be unused for a hassle-free return. If you have any concerns, it's best to contact Customer Service for guidance.

Can You Return A Collections Etc Item Without The Original Box Or Package?

Yes, you can return items without the original box or packaging. However, ensure the item is well-protected and sealed with sturdy tape. If possible, use the original packaging or a quality bag or carton.

Can I Return A Gift To Collections Etc?

Yes, you can return a gift to Collections Etc. Follow the same return process, and ensure to mention that it's a gift. They will process the return and can issue a merchandise credit or exchange.

How To Contact Collections Etc?

If you have any questions or need assistance with your return, you can reach Collections Etc. Customer Service at (800) 582-5700, available 7 days a week from 7am to midnight CST. Alternatively, you can email them at [email protected].

Summing It Up

The Collections Etc. return policy is designed with customer satisfaction in mind. With a 60-day return window, multiple return options, and a straightforward process for exchanges and refunds, shopping at Collections Etc. is worry-free. For any additional questions, their dedicated Customer Service team is always ready to help. Enjoy your shopping experience knowing that Collections Etc. has a flexible and accommodating return policy.