Birkenstock Return Policy

According to the United States Postal Service (USPS), 9.56 percent of items returned to retailers are footwear. Additionally, USPS states there is a 25 percent return rate online through the mail, while only three percent of returns are made in brick-and-mortar stores. Either way, retailers like Birkenstock make it easy for consumers to return their unwanted purchases.

Suppose you have recently bought something and want to return it. In that case, reviewing the Birkenstock return policy is recommended to ensure your return is completed correctly and qualifies for a return or exchange. Continue reading to learn more about the Birkenstock return and exchange policy:

What is Birkenstock’s return and exchange policy?

Birkenstock has a straightforward return and exchange policy, allowing consumers to return items in the original product packaging and condition within 30 days of delivery. Footwear, skincare, and accessories purchased from Birkenstock are eligible for a return or exchange at no additional cost. All returns are subject to thorough inspection and checking to ensure all returned items are in the original containers and must not be marked or damaged in any manner.

Once your return has been inspected and Birkenstock accepts the return, they will issue a credit for the merchandise, including applicable sales tax, to your original form of payment. Any shipping charges from your original order will not be refunded. When returning an item, allow two to three weeks for inspection and processing.

Items purchased online must be returned online and cannot be returned to a Birkenstock store or other authorized retailer.

If you prefer to exchange an item instead of returning it for a full refund, it is best to call Birkenstock customer service at (844) 505-4055 or email [email protected]. A Birkenstock customer service representative assist you with the exchange.

What is Birkenstock’s return and exchange policy for sandals?

Birkenstock accepts returns and exchanges on sandals within 30 days of delivery. Sandal returns are free of charge but are subject to inspection, ensuring they are unused, unworn, and undamaged.

How long do you have to return an item to Birkenstock?

You have 30 days from the delivery date to return your unwanted items to Birkenstock. All items, including skincare, footwear, and accessories, must be returned in new condition, with the original packaging and tags in place.

Can you return an item to Birkenstock without a receipt?

Though it is possible to return to Birkenstock without a receipt, having the receipt or packing slip helps make the return process smoother. If you no longer have the packing slip or receipt, you may still return your items to Birkenstock and receive a refund.

What is the Birkenstock return policy after 30 days?

Birkenstock only accepts returns that are within the 30-day time limit. If it has been longer than 30 days since you received your items, you would have to contact customer service to see if there is anything they can do to help and if it might be possible to return them.

Does Birkenstock have a holiday return policy?

There is no particular holiday return policy listed on Birkenstock’s website. Because there is no specific return policy for the holiday season, any returns purchased during this time will fall under the company’s standard 30-day return and exchange policy.

Does Birkenstock offer free returns?

There are no additional fees for returning items to Birkenstock within the 30-day return time frame.

Does Birkenstock refund shipping costs when returning an item?

Birkenstock does not refund any previously paid shipping costs associated with your return order. But, the company does provide a shipping label to return your items with no additional shipping fees.

What is the Birkenstock return label?

Birkenstock issues a return label, including shipping, to return the item to the company. After completing your return from the website, a PDF will open. Print the PDF and adhere it to the outside of the package for your return.

Can you return a purchase at a Birkenstock store?

If you ordered an item online from Birkenstock, it cannot be returned to a store or authorized retailer. Only items purchased from a store can be returned to the same store they were purchased from.

Can you return worn Birkenstock items?

All items returned to Birkenstock must be unworn and in their original packaging tags attached. Additionally, the items must be unmarked and unaltered and show no signs of damage. All items returned to Birkenstock are subject to inspection; if there are any signs of wear, the return will be denied.

What is the last-chance return policy for Birkenstock?

Last Chance items from Birkenstock are items from previous seasons that are no longer being produced and are often set at clearance prices. It is possible to return Last Chance items as long as you are within the 30-day return time frame from the delivery date.

How to return an item to Birkenstock

After receiving an item from Birkenstock, you have 30 days to return it for a full refund. To ensure a quick and seamless return process, here are the steps to making a return to Birkenstock:

1. Register your return online
2. Select the items you are returning through the online return center
3. Generate a QR return code or PDF to print the return label
4. Pack the items you want to return (it is recommended to use the same packaging your original order was packed in)
5. Bring your packaged return to the corresponding carrier, which is assigned on your return label
6. You will receive return status updates via email
7. When the distribution center receives your return, it will be inspected
8. Upon approval, your refund will be processed

How can I check my Birkenstock return status?

Though you will receive email updates about the status of your Birkenstock return, if you have not heard from the company with updates, you can call them for a status check. Birkenstock customer service can be reached at (844) 505-4055 or via email at [email protected].

Birkenstock has a straightforward return policy. However, they are very strict on the timeframe and method to return unwanted items. Based on our research, we give Birkenstock a three on their return and refund policy because they only give 30 days, and online purchases must be sent back to the company via mail.