Aroma360 Return Policy: What You Need to Know

When shopping online, it's essential to understand the return policies of the store you're purchasing from. For both new and regular customers of Aroma360, we’ve compiled a detailed guide on their return policy to help you navigate the process effortlessly. Whether you're dealing with scent diffusers, fragrance oils, or any other product, this guide will offer you a clear understanding of what to expect and how to manage returns efficiently.

What Is The Return And Refund Policy For Aroma360?

Aroma360 allows you to return or exchange products within 30 days of receiving your order, provided they are unused and in their original packaging. It's crucial to note that all returns and exchanges are subject to review, and you’ll need to submit supporting images to Aroma360 Customer Support at [email protected]. For scent diffusers, a 20% restocking fee applies, and shipping costs are non-refundable. Safe Ship Protection must be purchased at the time of order if you have concerns about shipment issues.

Does Aroma360 Offer Exchanges?

Yes, Aroma360 does offer exchanges. Products can be exchanged for any item available on their website. Once your return is in transit, it will be processed, and your exchange will be sent out within 1-3 business days. For store credit, the cost of the return label is covered by Aroma360, and your store credit will be emailed to you within the same timeframe.

How Long Does It Take To Get Refund From Aroma360?

After Aroma360 receives your return, it typically takes 10-14 business days to process the refund or exchange in the original form of payment. Be sure to use trackable shipping methods, as Aroma360 is not responsible for lost or damaged packages during the return process.

How Can You Return An Item To Aroma360?

• Contact Aroma360 Customer Support at [email protected] to initiate the return process.
• Once your return is approved, ship the item within five days of approval.
• Ensure the item is repackaged with all cords, adaptors, bottles, accessories, and documentation included.
• If returning a diffuser, remove any fragrance oil inside the unit before shipping.

Remember, using trackable shipping is highly recommended.

Can I Return An Aroma360 Item Without A Receipt?

Only items purchased directly from Aroma360 can be returned to them. If you bought Aroma360 products through other retailers, affiliates, or distributors, you must follow their respective return policies, which may differ from Aroma360’s.

Can You Return Used Items To Aroma360?

Used diffusers cannot be returned for a refund. However, certain items like the Mini360 Diffuser, Hourglass Diffuser, Car Diffuser, and fragrance oils can be returned within 30 days depending on usage. The fragrance oils must not be opened or have a broken seal. Exclusions include the Smart Car Diffuser, DaVinci360, VanGogh360, Museum360 (XL), and others.

Can You Return An Aroma360 Item Without The Original Box Or Package?

The return policy specifies that items must be in their original packaging to be eligible for a return or refund. This includes all parts, accessories, and documentation. Ensuring the product is safely packed is crucial, as Aroma360 is not responsible for any lost or damaged packages during the return process.

Can I Return A Gift To Aroma360?

If you received an Aroma360 product as a gift, the return would still need to follow the standard policy. The item must be unused and in its original packaging. You may need the original receipt or proof of purchase to process the return.

How To Contact Aroma360?

If you have any questions or issues regarding your return, you can contact Aroma360 Customer Support via email at [email protected]. Their main return address is:

1148 NW 72nd Street, Miami, FL 33150.

Final Thoughts

Understanding the Aroma360 return policy can save you time and ensure a smoother shopping experience. By following the guidelines outlined above, you can efficiently manage returns, exchanges, and refunds. Always remember to keep your products in their original packaging and use trackable shipping methods to avoid any issues. For any further questions, Aroma360’s customer support is just an email away, ready to assist you.