Reiss offers a flexible and customer-friendly return and refund policy for both online and in-store purchases. Whether you’ve had second thoughts about a product or encountered an issue, understanding the return process can save you time and effort. From how long you have to return items to the best ways to get your refund, we’ve broken down everything you need to know about Reiss' return and refund options.
Table of content
- What Is The Return And Refund Policy For Reiss?
- Does Reiss Offer Exchanges?
- How Long Does It Take To Get Refund From Reiss?
- How Can You Return An Item To Reiss?
- Can I Return A Reiss Item Without A Receipt?
- Can You Return Used Items To Reiss?
- Can You Return A Reiss Item Without The Original Box Or Package?
- Does Reiss Accept Return Without Tag?
- Can I Return A Gift To Reiss?
- How To Contact Reiss?
- Conclusion
What Is The Return And Refund Policy For Reiss?
Reiss allows returns for both online and in-store purchases within 28 days of purchase. This applies to both full-price and sale items. Returns can be processed in-store or via multiple online return options, ensuring flexibility for customers.
For online purchases, you have several return options:
- In-store returns are free and can be done at over 600 locations in the UK.
- You can also arrange a courier return or drop off your parcel at a local Evri ParcelShop or locker for a £1.95 collection fee.
Reiss ensures a full refund or exchange for returns, depending on your preference.
Does Reiss Offer Exchanges?
Yes, Reiss offers exchanges for items returned within 28 days. You can visit a Reiss store or use the online return process to exchange your items. The process is quick, and if you're in a store, your exchange can be handled immediately.
How Long Does It Take To Get Refund From Reiss?
Refunds from Reiss can take up to 10 working days to process. Once your return is received and processed, you will receive a confirmation email. Keep in mind that the method of return may influence how quickly your refund is issued—returns via couriers may take longer compared to in-store returns.
How Can You Return An Item To Reiss?
You can return Reiss items in a few ways:
- In-store: Simply bring your item to a Reiss standalone store within 28 days of purchase for a hassle-free return.
- Courier return: If you’re unable to visit a store, you can arrange for a courier collection through Reiss’ partner Evri.
- ParcelShop or Locker: Drop off your return at any local Evri ParcelShop or Locker.
Can I Return A Reiss Item Without A Receipt?
Returning a Reiss item without a receipt can be tricky, but it's not impossible. If you lose your receipt, your best bet is to provide proof of purchase through your Reiss online account or credit card statement. In-store purchases must still be returned to a standalone Reiss store (not department stores or franchises).
Can You Return Used Items To Reiss?
No, Reiss will not accept used items for return. Items must be in their original, unworn condition with all tags attached. Returns of unsuitable items are reviewed based on this policy, ensuring items are returned in a resaleable condition.
Can You Return A Reiss Item Without The Original Box Or Package?
You can still return Reiss items without the original packaging, but shoes must be returned in their original shoe box. While the packaging isn’t mandatory for most items, it’s recommended to keep the original box or bag to protect your items during the return process.
Does Reiss Accept Return Without Tag?
No, Reiss requires that items be returned with the original tags attached. If the tags have been removed, the item may not be eligible for a return or refund.
Can I Return A Gift To Reiss?
Yes, Reiss accepts gift returns within the standard 28-day return window. However, a proof of purchase (such as a gift receipt) is required for the return to be processed. If you don’t have a gift receipt, Reiss may offer you store credit or an exchange.
How To Contact Reiss?
If you need assistance with returns or refunds, Reiss offers several ways to contact their customer service:
- Phone: Call 0333 777 4557 for immediate support.
- Live Chat: You can chat with a representative via the Reiss website.
- Email: If preferred, email support is also available.
Conclusion
Reiss offers a comprehensive and customer-friendly return policy. Whether you made a purchase online or in-store, understanding the different return options, timelines, and conditions can make your return experience smoother. If you follow the guidelines, you’ll be able to quickly return or exchange your items and receive a refund without any hassle. Keep in mind that Reiss’ return policy applies to both sale and full-priced items, so you're covered regardless of when you bought them.
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