If you’ve recently shopped with Percival or are thinking of making a purchase, understanding their return and refund policy is crucial. Whether you're a first-time customer or a regular shopper, knowing the ins and outs of how Percival handles returns, exchanges, and refunds can save you time and prevent any confusion. In this blog post, we’ll walk you through Percival’s return policy and everything you need to keep in mind when shopping with them.
Table of content
- What Is The Return And Refund Policy For Percival?
- Does Percival Offer Exchanges?
- How Long Does It Take To Get A Refund From Percival?
- How Can You Return An Item To Percival?
- Can I Return A Percival Item Without A Receipt?
- Can You Return Used Items To Percival?
- Can You Return A Percival Item Without The Original Box Or Package?
- Does Percival Accept Return Without Tag?
- Can I Return A Gift To Percival?
- How To Contact Percival?
- Conclusion
What Is The Return And Refund Policy For Percival?
Percival makes returning items simple with a clear, customer-friendly return policy. You have a 21-day return window from the date your order is dispatched to send back any items. To qualify for a return, items must be in their original condition with all tags attached. If your return meets these requirements, Percival will issue a full refund to your original payment method.
Once Percival receives your return, it typically takes up to 5 working days for the refund to appear in your account. However, during busy periods, such as sales or holidays, it may take up to 28 days for the return to be fully processed. To avoid any issues, be sure to return your items within the 21-day window and in the same condition as when you received them.
Does Percival Offer Exchanges?
Yes, Percival does offer exchanges. However, there’s a catch: Percival cannot guarantee that the item you want to exchange for will be available by the time your return reaches their warehouse. Because of this, it’s recommended to purchase the replacement item directly and request a refund for the returned item.
If you still prefer to exchange, you can easily do so by selecting the “replacement” option when initiating your return through Percival’s return portal.
How Long Does It Take To Get A Refund From Percival?
Refunds from Percival are usually processed within 5 working days after the return is received. However, depending on the time of year (like during peak shopping seasons), it may take up to 28 days for your refund to be processed and issued. Once your return is processed, the refund will be credited back to your original payment method. Keep in mind, it can take up to 10 working days for the refund to show in your account, depending on your bank’s processing times.
How Can You Return An Item To Percival?
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Start the Return Process:
- For UK customers: Initiate your return through the UK returns portal.
- For international customers: Use the Global-E Returns Portal to start your return.
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Follow Instructions:
- The return process is paperless. Simply follow the on-screen instructions provided in the return portal.
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Print Your Return Label:
- Once you’ve completed the steps, print your return label.
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Package Your Item:
- Ensure the item is in its original condition with all tags still attached.
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Send the Item Back:
- Attach the return label and ship the item back to Percival.
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Return Within 21 Days:
- Make sure to return the item within the 21-day return window for eligibility.
Percival's return process is designed to be flexible and hassle-free, ensuring a smooth experience for all customers.
Can I Return A Percival Item Without A Receipt?
If you’ve misplaced your receipt, don’t worry—you can still return the item. Percival can track your order using your account information or the order confirmation email. While having the receipt is preferred, as long as the return is within the 21-day window and meets the conditions, you’ll be able to process the return without the original receipt.
Can You Return Used Items To Percival?
Unfortunately, used items cannot be returned to Percival. For a return to be accepted, items must be in their original, unworn condition with all tags still attached. If an item is returned after the 21-day period or if it’s not in its original condition, Percival reserves the right to refuse the return or refund.
Can You Return A Percival Item Without The Original Box Or Package?
While returning items in the original packaging is appreciated, it’s not a requirement for Percival returns. The most important thing is that the items themselves are in their original, resellable condition with tags attached. Just be sure to pack the items securely when returning them to prevent any damage during transit.
Does Percival Accept Return Without Tag?
No, Percival requires that items be returned with the original tags attached. If the tags are missing, they may refuse the return, as the item is no longer in its original condition. Be sure to leave the tags on your items if you think you may need to return them.
Can I Return A Gift To Percival?
Yes, you can return a gift to Percival. To return a gift, the item must be within the 21-day return window and in its original condition with tags attached. In some cases, you may need to provide the original order information or details of the gift giver. If you want a refund or exchange, make sure to include that information when processing the return.
How To Contact Percival?
If you need assistance with your return, exchange, or have any questions about Percival’s policies, their customer service team is ready to help. You can reach them by email at [email protected]. For international orders, you can also visit the Global-E Returns Portal for more information.
Conclusion
Percival’s return and refund policy is designed to be simple and straightforward. With a 21-day return window, clear instructions for returning items, and a full refund option, shopping at Percival is a stress-free experience. Whether you're returning a product for a refund, making an exchange, or returning a gift, the process is quick and easy. Always be sure to return items in their original condition and within the return window to ensure a smooth return process. If you ever have any questions or need assistance, their customer service team is just an email away!
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