Cole Haan Return Policy: What You Need to Know

Shopping with Cole Haan is a delightful experience, but sometimes, returns and exchanges become necessary. Whether it's a change in size, color, or simply a dissatisfaction with the product, understanding the Cole Haan return policy can make the process seamless. This article will provide you with all the essential details to ensure a hassle-free return or exchange.

What Is The Return And Refund Policy For Cole Haan?

Each and every Cole Haan product is supported by a legacy of excellence and workmanship. Within 30 days of the original purchase date, Cole Haan will accept any goods that has not been used or changed. There are no refunds for the initial shipping costs or shipping taxes. It may take up to one billing cycle for the credit to appear in your account, and refunds will be handled according to the original method of payment.

Does Cole Haan Offer Exchanges?

Yes, Cole Haan offers free exchanges by mail or in-store. If you need a different color, size, or style, simply return your original item, and a confirmation email will be sent when your return is processed. Unfortunately, exchanges are not available for ApplePay, Klarna, or PayPal orders, or for orders shipped outside the United States.

How Long Does It Take To Get Refund From Cole Haan?

Once your return is received at the warehouse, it typically takes 2-3 business days to process. After processing, the refund will be issued to your original form of payment. However, it may take up to one billing cycle for the credit to reflect on your account.

How Can You Return An Item To Cole Haan?

Here’s a clear and concise guide on how to return an item to Cole Haan:

How to Return an Item to Cole Haan

Returning an item to Cole Haan is easy and customer-friendly. Follow these steps to return your purchase:

1. Check Eligibility: Ensure the item is unworn, unaltered, and in its original condition, with all tags and packaging intact. The return must be initiated within 30 days of purchase.
2. Start the Return Process: Visit the Cole Haan returns page and select 'Process a Return/Exchange'. Follow the provided instructions to request your return or exchange.
3. Pack the Item: Carefully pack the item in its original packaging, including all tags.
4. Ship the Item: Use the prepaid return label provided by Cole Haan for eligible returns. You can either mail the item back or return it in person at any Cole Haan retail store in the U.S.
5. Receive Your Refund: Once your return is received and processed, which typically takes 2-3 business days, your refund will be issued to the original payment method. The credit may take up to one billing cycle to appear in your account.

Important Notes:

• Items purchased with ApplePay, Klarna, or PayPal, as well as final sale items, cannot be returned to Cole Haan retail stores.
• Different return procedures apply to online orders shipped outside the U.S.

For further assistance, you can contact Cole Haan customer service at 800-695-8945.

This process is designed to be straightforward, ensuring that if an item doesn't meet your expectations, you can return it with ease. Always check the latest return policy on the Cole Haan website for any updates.

Can I Return A Cole Haan Item Without A Receipt?

For gift returns or items without a receipt, contact Cole Haan Customer Service at 800-695-8945. They will assist you in processing the return, ensuring you provide the necessary details such as the order number or purchaser information.

Can You Return Used Items To Cole Haan?

Cole Haan only accepts returns of unworn or unaltered merchandise. If the item appears to be used or altered, the return may be denied. Always ensure that items are in their original condition before initiating a return.

Can You Return A Cole Haan Item Without The Original Box Or Package?

It is recommended to return items in their original packaging to ensure they are protected during shipment. However, if you don't have the original box, you can still return the item, provided it is unworn and unaltered.

Can I Return A Gift To Cole Haan?

Yes, you can return a gifts received from ColeHaan.com or in-person Cole Haan stores may be returned. The original payment method will be used to get the refund. Call 800-695-8945 to reach Customer Service, and be sure to include the order number or buyer's information. In the event that a gift card was used to purchase the item, either the original value or a replacement gift card will be sent.

How To Contact Cole Haan?

If you have any questions or need assistance with returns and exchanges, contact Cole Haan Customer Service:

• Email: [email protected]
• Phone: 800-695-8945 (available 8am - 11pm ET)

Final Thoughts

Cole Haan aims to provide a seamless shopping experience, and their return policy is designed to ensure customer satisfaction. Whether you're returning an item by mail or in-store, understanding the policy can help make the process smooth and stress-free. For any further assistance, don’t hesitate to reach out to their customer service team.